training use · Privacy Policy

Cignara policy finding

“ 2.4 Customer conversation data. Where Cignara processes voice, chat, transcript, or related conversation data on behalf of a customer, we do so as a data processor under that customer's instructions and the written contract between us. We handle that data only to provide the Service, to maintain security, and to comply with law. We do not use that data to train foundation or third-party large language models, and our vendors are contractually prohibited from doing the same. 2.5 Sensitive information. We do not seek to collect sensitive categories of personal information (such as health, biometric, financial-account, or government-ID data) about visitors to our website. Where customers deploy the Service to handle conversations that may include sensitive information, our processing of that information is governed by the contract with the customer and any applicable data-processing addendum.”

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Privacy Policy

Captured

2026-07-20

Location

§ 2.4

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