data retention · ai addendum
Candle policy finding
“ Active Account and Profile Data Duration of account + 30 days after closure To provide Services and allow reasonable account recovery period User-Generated Content (photos, messages, posts) Duration of account; deleted within 30 days of account closure Core service functionality; privacy protection after departure Purchase and Transaction History 7 years after transaction Order history, refund eligibility, and legal compliance Payment Information Duration of account or as required by payment processor; card details may be retained for 180 days to address chargebacks To process transactions, refunds, and handle payment disputes Account & Billing Records 7 years after account closure Tax, accounting, and legal compliance requirements Customer Service Records 3 years after resolution Customer service quality, dispute resolution, and legal claims Consent Records 3 years after consent given or withdrawn Demonstrating compliance with consent requirements under applicable law Communication Logs and Metadata 1 year Legal data retention obligations; security and fraud investigation Identity Verification Data Retained as part of account data and support records; verification codes are temporary and expired after use Account security and support purposes ”
- Document
- ai addendum
- Captured
- 2026-07-19
- Location
- AI Addendum › “Data Category Retention Period Rationale”
- Snapshot SHA-256
- 9cdf8613d718c56dd86a02a20e35d17227b6831c60e68803c42a916d744b9a12
Informational only, not legal advice. Terms change; verify the source and capture date.