C3.ai procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| Data retention | All applicable tiers | unknown | “ Subject to this Section, these Terms will remain in full force and effect while you use the Site. We may refuse service, remove or edit content, including User Content, or suspend or terminate your rights to use the Site (including your Account) at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate immediately. You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our databases. C3 AI will not have any liability whatsoever to you for any termination of your rights under these Terms, including for termination of your Account or deletion of your User Content. Even after your rights under these Terms are terminated, the following provisions of these Terms will remain in effect: Sections 2.2-2.5, Section 3 and Sections 5 –14.” | Captured 2026-07-19Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ Your use of the Site will also provide you with an ability to access and use the C3 AI Marketplace (“Marketplace”). Actual use of any C3 AI or third party software applications found on Marketplace will be subject to terms and conditions separate from these Terms. Your use of third party Marketplace applications will be governed by terms and conditions you must click-accept, or otherwise agree to with the third party provider, during the installation process, and all questions regarding such terms should be directed to the third party provider. Your use of C3 AI’s Marketplace applications will be governed by the terms and conditions in the applicable agreement between you and us, and all questions regarding such terms should be directed to us. If you access and use any Marketplace applications that are not C3 AI products, those applications may transmit your data (including User Content) that is on systems outside of C3 AI systems during normal use, and the providers of those applications may be able to obtain access to your data. That may result in the disclosure, modification or deletion of your data by those providers or their applications. Further, the Marketplace application provider and its agents and partners may collect and use, data pertaining to your configuration and use of the application. Notwithstanding anything contrary in these Terms, C3 AI is not responsible for any transmission, collection, disclosure, modification, use or deletion of your data, as described in this paragraph, by or through third-party Marketplace applications or their providers. ” | Captured 2026-07-19Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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