audit rights dpa residency · Terms of Service
Braze policy finding
“Braze will not be liable in any manner for any Restricted Information received from or on behalf of Customer in breach of this Agreement. 2.6 Protection of Customer Data . Braze will maintain administrative, physical and technical safeguards designed to protect the confidentiality and integrity of Customer Data. Braze will only access, use, process, modify, delete or disclose Customer Data (a) to provide the Services in accordance with this Agreement and the Documentation, (b) to provide support services and prevent or address security, service or technical problems, (c) as compelled by law in accordance with the Confidentiality section below or as required under applicable law, or (d) as expressly permitted in writing by Customer. In order to provide Customer with accurate analytical data and optimal performance of the Services, Customer hereby instructs Braze to remove unused or unusable Customer Data in accordance with the Braze data retention policy set forth in the Documentation. The parties agree to comply with the terms of the data processing addendum at https://www.braze.com/dpa/ (“ DPA ”). 2.7 Protection of the Services . In the event that Customer is in breach of Customer’s obligations under Section 2, Braze may suspend Customer or Dashboard User access to the Services. Braze will notify Customer of any such suspension in advance, except where Braze reasonably believes the violation is willful, or in an urgent or emergency situation, and work with Customer in good faith to resolve the breach. ”
- Document
- Terms of Service
- Captured
- 2026-06-08
- Location
- § 2.5
- Snapshot SHA-256
- ce4d6671e68a25653bc42e674802fe05648529d321feb99cc8c8c8835489df1b
Informational only, not legal advice. Terms change; verify the source and capture date.