governing law disputes · Terms of Service
Abridge policy finding
“ (f) Fees. If You commence arbitration in accordance with these Terms, Abridge will reimburse You for Your payment of the filing fee, unless Your claim is for more than $10,000, in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location, to be agreed upon, in Allegheny County, Pennsylvania, but if the claim is for $10,000 or less, You may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a non-appearance based telephone hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of Your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b), then the payment of all fees will be governed by the AAA Rules. In that case, You agree to reimburse Abridge for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.”
- Document
- Terms of Service
- Captured
- 2026-07-19
- Location
- § 15 (Dispute Resolution and Arbitration)
- Snapshot SHA-256
- 2dddb978740ad609dcda3e08fa3933f22bb588bb88c2a705eee3688b8cfae6a6
Informational only, not legal advice. Terms change; verify the source and capture date.