10x procurement policy evidence
Only topics backed by verified findings appear below. Each row preserves the platform's exact policy words and capture provenance.
| Topic | Plan or tier | Risk | Their words | Source |
|---|---|---|---|---|
| Data retention | All applicable tiers | unknown | “ 13.1 We retain Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the services, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and protect our business and users. 13.2 Retention periods vary depending on the type of information, the sensitivity of the information, the customer relationship, legal requirements, contractual obligations, technical needs, and legitimate business purposes. 13.3 We may retain logs, backups, archives, transcripts, recordings, support records, and similar data for reasonable periods, subject to applicable law and customer agreements. 13.4 We may retain and use de-identified or aggregated data after account closure or termination, to the extent permitted by law.” | Captured 2026-07-19Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ We may disclose information with your consent or as otherwise disclosed to you at the time of collection.” | Captured 2026-07-19Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ We may disclose Personal Information to vendors, contractors, and service providers that help us operate our business and services, including providers of hosting, infrastructure, telephony, messaging, analytics, customer support, payment processing, fraud prevention, security, scheduling, productivity, and similar services.” | Captured 2026-07-19Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ We may disclose information if we believe such disclosure is necessary or appropriate to: comply with law, regulation, subpoena, court order, legal process, or governmental request; enforce our agreements, policies, or rights; detect, investigate, or prevent fraud, security incidents, or technical issues; protect the rights, property, safety, or security of 10x Dental, our customers, users, patients, or others; or otherwise respond to lawful requests or claims.” | Captured 2026-07-19Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ We may disclose de-identified, aggregated, or statistical information that does not identify an individual, subject to applicable law.” | Captured 2026-07-19Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ We may disclose information at the direction of a customer or user, including where a customer enables integrations or requests that information be transmitted to or from third-party systems.” | Captured 2026-07-19Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ We may disclose or transfer information in connection with an actual or contemplated merger, acquisition, financing, investment, reorganization, sale of assets, bankruptcy, dissolution, or similar corporate transaction.” | Captured 2026-07-19Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ California residents may request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes, if any, as permitted by California Civil Code Section 1798.83.” | Captured 2026-07-19Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ When customers use our services, we may collect or process information necessary to provide those services, including: account and tenant information; user profiles and permissions; dental practice configuration information; appointment availability, scheduling, and recall data; patient communication records; inbound and outbound call metadata; call recordings, voicemail recordings, audio files, transcripts, summaries, analytics, and notes; SMS or MMS message content and metadata; email content and metadata; calendar or scheduling information; customer support tickets and communications; audit logs and user activity records; provider, location, and operatory information; data related to reminders, confirmations, rescheduling, missed-call follow-up, and related workflows; and information received through customer-authorized integrations.” | Captured 2026-07-19Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | medium | “ We may disclose the categories of Personal Information described above to service providers, contractors, customers, integration partners, advisors, authorities, and others as described in this Privacy Policy.” | Captured 2026-07-19Open source →Finding permalink → |
| Subprocessors & data sharing | All applicable tiers | unknown | “ We may disclose information within our corporate family and to entities under common ownership or control, subject to appropriate safeguards and lawful purposes.” | Captured 2026-07-19Open source →Finding permalink → |
Informational only, not legal advice. Terms can change; verify every cited source and capture date during procurement review.
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