How long does Zendesk AI keep your data?

Only on the Paid tier: Zendesk AI's cited terms make data retention plan-specific.

Their words · Privacy Policy

“Zendesk offers ticket and end-user data deletion schedules right out of the box, regardless of plan. For Advanced Data Privacy and Protection customers with more nuanced data deletion requirements, Zendesk also offers advanced data retention policies, allowing customers to create conditional deletion schedules.”

Captured 2026-06-07. Open captured source →Snapshot SHA-256: c5b0b430561693d1b6cb3c45de1a13f33402c08da0169893981525c587587569

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Informational only, not legal advice. Terms can change; check the cited policy and capture date before relying on this answer.

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