Does Freshdesk Freddy AI own your prompts?

Their words · Terms of Service

“a. Ownership Rights. Customer Data is Customer’s Confidential Information. Customer and its licensors retain all rights, title, and interest in and to the Customer Data and all of Customer’s Confidential Information provided under this Agreement, and Freshworks obtains no rights in the foregoing, except for the express rights granted in this Agreement. Freshworks and its licensors retain all rights, title, and interest in and to Freshworks Technology and Usage Data (as defined below). Customer acknowledges the Services are offered as online, hosted solutions, and Customer has no right to obtain a copy of the underlying computer code for any Services, except (if applicable) for any downloadable Software, in object code format. Freshworks may freely use and incorporate into Freshworks’ products and services any suggestions, enhancement requests, recommendations, corrections, or other feedback provided by Customer or by any Users or End Users relating to Freshworks’ products or services. Feedback and any other suggestions are provided by Customer exclusively “AS IS,” in Customer’s sole discretion, and will not be used by Freshworks in any way that identifies or permits identification of Customer, its Affiliates, Users, or End Users. Customer agrees its name, logo, and/or use case may be used by Freshworks in marketing materials (“ Promotional Materials ”). Promotional Materials may be for both internal and/or external purposes of Freshworks and such rights granted herein shall be worldwide, perpetual, and in any media. Customer may request that Freshworks stop the use of Promotional Materials of Customer by submitting an email to fw.insiders@freshworks.com at any time. It may take Freshworks up to thirty (30) days to process a request.”

Captured 2026-06-07. Open captured source →Snapshot SHA-256: 400b73b694bb8776abe9e7847a30b6ee87a4d42f39eb0d6f0cff872feadd6f28