How long does Freshdesk Freddy AI keep your data?

The 'last interaction' trigger is somewhat vague and could extend the retention period if Freshworks defines interactions broadly. No-notice destruction clause removes transparency.

Their words · Privacy Policy

“Where we process any other Personal Data, we will generally retain relevant Personal Data for up to three years from the date of our last interaction with you (and in compliance with our data protection obligations). We may then destroy such files without further notice or liability.”

Captured 2026-06-07. Open captured source →Snapshot SHA-256: b378aa678fa68b3b96a00d55e58c56d2f38cd543abb93845ffb1b045da3fbb4c

Permalink to this finding →

Informational only, not legal advice. Terms can change; check the cited policy and capture date before relying on this answer.

The same question for other platforms

📢 POLICY UPDATES ALERT

AIRIN Brief

Built for compliance officers, legal counsel, and SaaS founders. Subscribe to the email digest — one short brief when a tracked vendor materially changes its terms, training policy, or risk rating. Prefer in-app? Watch platforms in your alerts inbox instead.