How long does Anana keep your data?

Sets specific retention periods for operator user account and authentication data (life of contract plus up to 1 year post-termination), voice recordings (per venue configuration; not used for model training; deleted on instruction or within 1 year of contract termination), voice transcripts (deleted with tenant data on instruction or within 1 year of contract termination), and inbound messages (per venue configuration), establishing outer-limit retention obligations and prohibiting use of voice recordings for model training — user-favorable restriction.

Their words · Privacy Policy

“ Operator user account and authentication data For the life of the customer contract; deleted within 1 year of contract termination. Voice recordings Retained per the venue's configuration and not used for model training; Anana-held copies are deleted on the venue's instruction or within 1 year of contract termination. Voice transcripts Retained per the venue's configuration as part of the conversation record; deleted with the associated tenant data on the venue's instruction or within 1 year of contract termination. Inbound messages (chat, SMS, email) Retained per the venue's configuration as part of the conversation record; deleted on the venue's instruction or within 1 year of contract termination. Booking/guest profile data synced from PMS/CRM Controlled by the venue; Anana deletes on the venue's instruction or contract end. Embeddings in pgvector Tied to the source artifact; deleted when the source is deleted. Audit logs (artifact create / version / send) 2 years. Server logs / WAF logs Application production logs 30 days; AWS CloudFront/WAF edge logs per their configuration. Database backups Daily backups retained 7 days on a rolling cycle. Business contacts (CRM) Until objection or 2 years of inactivity. Accounting and tax records As required by applicable law (typically 7–10 years). ”

Captured 2026-07-19. Open captured source →Snapshot SHA-256: 8df01c2abdd5082967f7746351a01744cb2eda2b5f803804a9b804efa9beb02e

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Informational only, not legal advice. Terms can change; check the cited policy and capture date before relying on this answer.

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