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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Intercom Fin AI
CRM & CONTENT OPERATIONS
PROMPT
Intercom customers own all customer conversation data and knowledge base content. Fin AI processes this content to power customer support automation.
OUTPUT
Customers own all AI-generated support responses. Intercom does not assert IP over Fin-generated outputs.
TRAINING
Intercom grants itself a broad license to use Customer Data to 'provide and improve' Services, and may use Anonymized Data indefinitely for service improvement. The privacy policy broadly permits AI/ML including generative AI for processing personal information. No explicit prohibition on training Fin AI on anonymized conversation data. Customers should review the Data Processing Agreement for specific AI data handling commitments.
COMMERCIAL
Commercial use is fully permitted. Intercom Fin is an enterprise customer support AI.
155 verified findings across the displayed surfaces.
Superhuman AI
WORKFLOW & AUTOMATION
PROMPT
Under review.
OUTPUT
Under review.
TRAINING
Under review.
COMMERCIAL
Under review.
199 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Intercom Fin AI carries highly permissive license terms; Superhuman AI carries highly permissive license terms.FOR ENTERPRISE: INTERCOM FIN AI NOT RECOMMENDED · SUPERHUMAN AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | INTERCOM FIN AI | SUPERHUMAN AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Intercom Fin AI
MED⚠ CAUTIONHIGH
Intercom customers own all customer conversation data and knowledge base content. Fin AI processes this content to power customer support automation.
“ 6.1. Intercom Technology. This is a subscription agreement for access to and use of the Services. Customer acknowledges that it is obtaining only a limited right to the Services and that irrespective of any use of the words “purchase", “sale” or like terms in this Agreement, no…”
Superhuman AI
MED⚠ CAUTIONHIGH
Under review.
“You grant us a worldwide, non-exclusive, royalty-free license to your User Content that allows us to use, store, reproduce, publish, and publicly display (to show your User Content to you or other users as you may specify), modify, and create derivative works from it (such as wri…”
User Content can be used to train the suggestion engine and develop new products/features. While framed as 'limited purposes,' the scope includes product development and improvement, which is broad.
O
SURFACE 02
Output Ownership
Intercom Fin AI
HIGH
Customers own all AI-generated support responses. Intercom does not assert IP over Fin-generated outputs.
No citation available
Superhuman AI
MEDHIGH
Under review.
“ The above license lasts as long as intellectual property laws protect your User Content, and it also permits our service providers to assist us in performing these limited purposes. ”
T
SURFACE 03
Model Training
Intercom Fin AI
MED⚠ CAUTIONHIGH
Intercom grants itself a broad license to use Customer Data to 'provide and improve' Services, and may use Anonymized Data indefinitely for service improvement. The privacy policy broadly permits AI/ML including generative AI for processing personal information. No explicit prohibition on training Fin AI on anonymized conversation data. Customers should review the Data Processing Agreement for specific AI data handling commitments.
“Customer agrees that Intercom may use certain technical and other data about Customer’s and People's use of the Services (“ Usage Data ”) and/or Customer Data, which is anonymized to remove any personal data of People (“ Anonymized Data ”) to analyze, improve, support and op…”
Intercom can anonymize Customer Data and use it perpetually ('during and after the term') for service improvement, including potentially model training. Intercom owns all Usage Data and Anonymized Data derived from customer interactions.
Superhuman AI
MEDHIGH
Under review.
“ 3.7. Feedback and Usage Data. If you provide us with any suggestions, enhancement requests, recommendations, or other feedback regarding our Services, we may use that feedback without restriction or any further obligation to you. We may also collect and analyze data relating…”
C
SURFACE 04
Commercial Use
Intercom Fin AI
LOW⚠ CAUTIONHIGH
Commercial use is fully permitted. Intercom Fin is an enterprise customer support AI.
“ 2.7. General Restrictions. Customer will not (and will not permit any third party to): (a) rent, lease, provide access to or sublicense the Services to a third party; (b) use the Services to provide, or incorporate the Services into, any product or service provided to a third pa…”
Superhuman AI
MED⚠ CAUTIONHIGH
Under review.
“ 13.6. Open Source. To the extent any component of our software may be offered under open-source license terms (see here and here for the lists of the open-source software that we use), the provisions of open-source licenses that we make available to you may expressly overr…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Intercom Fin AI
MED⚠ CAUTIONHIGH
—
“ b) No Sensitive Personal Information. Except as otherwise expressly agreed between the Parties in writing by entering into a business associate agreement for HIPAA data, Customer specifically agrees not to use the Services to collect, store, process or transmit any Sensitive Per…”
Superhuman AI
MED⚠ CAUTIONHIGH
—
“- If you use our products under the management of a company, organization, educational institution, or other legal entity (such as if your employer gives you access to our inbox assistant tools for work or if you open an account on behalf of an entity), this Privacy Policy won’t…”
$
SURFACE 06
Tier Differences
Intercom Fin AI
LOWHIGH
—
“ a) Baseline Monthly Fee . Intercom will charge Customer the monthly subscription fee in advance of each billing period. The monthly subscription fee will be based on the contracted quantity of charge-based seats purchased for the applicable service plan plus any upgrades (e.g.,…”
Superhuman AI
MEDHIGH
—
“ We may occasionally provide you with access to new service offerings that are still in development (“ Beta Services ”). You may choose to use these Beta Services at your sole discretion. We will label Beta Services as “alpha,” “beta,” “early access,” or something similar within…”