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188 verified findings across the displayed surfaces.
191 verified findings across the displayed surfaces.
Empty Comparison Slot
Intercom Fin AI carries highly permissive license terms; Suno carries highly permissive license terms.FOR ENTERPRISE: INTERCOM FIN AI NOT RECOMMENDED · SUNO NOT RECOMMENDED
| RISK SURFACE | INTERCOM FIN AI | SUNO |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“Customer, from time to time, may submit Feedback to Intercom. Intercom may freely use or exploit Feedback in connection with the Intercom Technology. Customer hereby grants to Intercom a perpetual, non-exclusive, transferable, irrevocable, worldwide, royalty-free license (with ri…”
Any content submitted as 'Feedback' is subject to an extremely broad, perpetual, irrevocable, transferable, sublicensable, royalty-free license. If inputs or prompts are characterized as Feedback, Intercom gains sweeping rights to exploit them commercially with no compensation to the Customer.
“ Ownership; Restrictions: The technology and software underlying the Service or distributed in connection therewith are the property of Suno, its affiliates, and its licensors (the "Software"). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse…”
“ 2.5. Intercom Code. The right to use the Services includes the right to deploy Intercom Code on Customer Properties in order to enable messaging, calling, chat and other functionality and to collect Customer Data for use with the Services as further described herein. Subject to…”
“use the Services (and any Output or Voice Model) to create, develop or improve any competing products or services or to power, enable or train other artificial intelligence and machine learning models, tools or technologies;”
Users are prohibited from using outputs or Voice Models to train competing AI/ML systems or build competing products, significantly restricting downstream use of generated content.
“ 3.4. Usage Data and Anonymized Data. In addition to the rights contained in Section 3.2, Customer agrees that Intercom may use certain technical and other data about Customer’s and People's use of the Services (“ Usage Data ”) and/or Customer Data, which is anonymized to re…”
“We use certain User Activity Information, Submissions, Interactive Chat Information, and other Content to improve our Services, product offerings, promotional activity, and business, including to train and enhance the models that power our Services as it is in our legitimate inte…”
Suno explicitly uses user Submissions, Interactive Chat Information (including prompts), and other Content to train and enhance its AI models, justified under 'legitimate interests' with no opt-out mechanism described for this use.
“ typical use projections or exceeds usage by similar-sized customers (where customer size is defined by number of seats), including, but not limited to, storage and bandwidth consumption) and/or negatively impacts the operability, integrity, or security of the Service until usage…”
“use the Services (and any Output or Voice Model) to create, develop or improve any competing products or services or to power, enable or train other artificial intelligence and machine learning models, tools or technologies;”
Users are prohibited from using Outputs or Voice Models to train any other AI/ML models or tools. This restricts legitimate downstream AI development use cases and is broader than a simple non-compete.
“Customer acknowledges that following termination, it will have no further access to any Customer Data input into any Service, and that Intercom may delete any such data as may have been stored by Intercom at any time.”
Intercom may delete customer data at any time post-termination with no stated notice period or grace window, potentially resulting in unrecoverable data loss.
“You acknowledge that Suno may establish general practices and limits concerning use of the Service, including the maximum period of time that data or other content will be retained by the Service and the maximum storage space that will be allotted on Suno's or its third-part…”
Suno can delete all user Submissions and Outputs upon account inactivity or at any time it changes its retention practices, with no defined notice period and no obligation to notify users. Users risk permanent loss of their content.
“If Customer receives free access or a trial or evaluation subscription to the Service (a “ Trial Subscription "), then Customer may use the Services in accordance with the terms and conditions of this Section (and any other supplemental trial terms agreed by Customer) for a perio…”
Trial users receive zero warranty, indemnity, support, or SLA protections. Auto-conversion to paid subscription may occur without explicit re-consent. Intercom may terminate trial at any time for any reason.
“ Refunds and Cancellations: Payments made by you hereunder are final and non-refundable, unless otherwise determined by Suno.”