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188 verified findings across the displayed surfaces.
202 verified findings across the displayed surfaces.
Empty Comparison Slot
Intercom Fin AI carries highly permissive license terms; Perplexity AI carries highly permissive license terms.FOR ENTERPRISE: INTERCOM FIN AI NOT RECOMMENDED · PERPLEXITY AI NOT RECOMMENDED
| RISK SURFACE | INTERCOM FIN AI | PERPLEXITY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“Customer, from time to time, may submit Feedback to Intercom. Intercom may freely use or exploit Feedback in connection with the Intercom Technology. Customer hereby grants to Intercom a perpetual, non-exclusive, transferable, irrevocable, worldwide, royalty-free license (with ri…”
Any content submitted as 'Feedback' is subject to an extremely broad, perpetual, irrevocable, transferable, sublicensable, royalty-free license. If inputs or prompts are characterized as Feedback, Intercom gains sweeping rights to exploit them commercially with no compensation to the Customer.
“ In order to operate the Service, we must obtain from you certain license rights in Your Content so that actions we take in operating the Service are not considered legal violations. Accordingly, by using the Service and uploading Your Content, you grant us a license to access, u…”
“ 2.5. Intercom Code. The right to use the Services includes the right to deploy Intercom Code on Customer Properties in order to enable messaging, calling, chat and other functionality and to collect Customer Data for use with the Services as further described herein. Subject to…”
“ Information we receive when you choose to link any third-party platforms to your account, such as when you sign into your account through Google or Apple (“ Third Party Platform Information ”) or when you voluntarily link one or more of your health and wellness applications (suc…”
“ 3.4. Usage Data and Anonymized Data. In addition to the rights contained in Section 3.2, Customer agrees that Intercom may use certain technical and other data about Customer’s and People's use of the Services (“ Usage Data ”) and/or Customer Data, which is anonymized to re…”
“In addition to the specific uses described above, we may use most of the above information to provide you with and improve the Services (including our AI models) and to maintain our business relationship, including by enhancing the safety and security of our Services (e.g., troub…”
User data — which includes 'most' categories described above (including Service Interaction Information, i.e., prompts and outputs) — may be used to improve AI models. No opt-out mechanism is described here.
“ typical use projections or exceeds usage by similar-sized customers (where customer size is defined by number of seats), including, but not limited to, storage and bandwidth consumption) and/or negatively impacts the operability, integrity, or security of the Service until usage…”
“ If we become aware that we have unknowingly collected information about a child under 13 years of age or the relevant minimum age in your jurisdiction, we will make commercially reasonable efforts to delete such information. If you are the parent or guardian of a child under the…”
“Customer acknowledges that following termination, it will have no further access to any Customer Data input into any Service, and that Intercom may delete any such data as may have been stored by Intercom at any time.”
Intercom may delete customer data at any time post-termination with no stated notice period or grace window, potentially resulting in unrecoverable data loss.
“To the extent the laws in your jurisdiction do not recognize the legal basis of legitimate interest or another legal basis specified above for a particular purpose, you consent to the processing of your personal information for that purpose through using the Services.”
Perplexity uses mere use of the Services as implied consent for processing where 'legitimate interests' is not recognized as a valid legal basis. This is a broad fallback consent mechanism that may not be valid under GDPR or other strict privacy regimes.
“If Customer receives free access or a trial or evaluation subscription to the Service (a “ Trial Subscription "), then Customer may use the Services in accordance with the terms and conditions of this Section (and any other supplemental trial terms agreed by Customer) for a perio…”
Trial users receive zero warranty, indemnity, support, or SLA protections. Auto-conversion to paid subscription may occur without explicit re-consent. Intercom may terminate trial at any time for any reason.
“This Privacy Policy does not cover the use of the Perplexity API or Enterprise Pro, where we act solely as a processor, and which are governed by the applicable Terms and Conditions, including the Data Processing Addendum incorporated therein, that you agree to when signing up fo…”
API and Enterprise Pro users have different (and potentially stronger) data-processor protections under a DPA, whereas free/Pro/Max users are governed by this policy which permits broader use of their data.