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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Intercom Fin AI
CRM & CONTENT OPERATIONS
PROMPT
Intercom customers own all customer conversation data and knowledge base content. Fin AI processes this content to power customer support automation.
OUTPUT
Customers own all AI-generated support responses. Intercom does not assert IP over Fin-generated outputs.
TRAINING
Intercom grants itself a broad license to use Customer Data to 'provide and improve' Services, and may use Anonymized Data indefinitely for service improvement. The privacy policy broadly permits AI/ML including generative AI for processing personal information. No explicit prohibition on training Fin AI on anonymized conversation data. Customers should review the Data Processing Agreement for specific AI data handling commitments.
COMMERCIAL
Commercial use is fully permitted. Intercom Fin is an enterprise customer support AI.
155 verified findings across the displayed surfaces.
Microsoft Designer
IMAGE / VIDEO / AUDIO GENERATION
PROMPT
Microsoft does not claim ownership of user inputs to AI services.
OUTPUT
Output IP left to user determination. Same Microsoft Services Agreement applies.
TRAINING
Consumer product. Inputs may be stored and processed by Microsoft for safety monitoring.
COMMERCIAL
Personal and non-commercial use designated in Microsoft Services Agreement for consumer AI services.
473 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Intercom Fin AI carries highly permissive license terms; Microsoft Designer carries highly permissive license terms.FOR ENTERPRISE: INTERCOM FIN AI NOT RECOMMENDED · MICROSOFT DESIGNER NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | INTERCOM FIN AI | MICROSOFT DESIGNER |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Intercom Fin AI
MED⚠ CAUTIONHIGH
Intercom customers own all customer conversation data and knowledge base content. Fin AI processes this content to power customer support automation.
“ 6.1. Intercom Technology. This is a subscription agreement for access to and use of the Services. Customer acknowledges that it is obtaining only a limited right to the Services and that irrespective of any use of the words “purchase", “sale” or like terms in this Agreement, no…”
Microsoft Designer
MED⚠ CAUTIONHIGH
Microsoft does not claim ownership of user inputs to AI services.
“To the extent necessary to provide the Services to you and others, to protect you and the Services, and to improve Microsoft products and services, you grant to Microsoft a worldwide and royalty-free intellectual property license to use Your Content, for example, to make copies o…”
The license grant explicitly includes 'improve Microsoft products and services,' which can encompass model training or fine-tuning on user content/inputs/outputs. The license is worldwide, royalty-free, and broadly scoped.
O
SURFACE 02
Output Ownership
Intercom Fin AI
HIGH
Customers own all AI-generated support responses. Intercom does not assert IP over Fin-generated outputs.
No citation available
Microsoft Designer
HIGH
Output IP left to user determination. Same Microsoft Services Agreement applies.
No citation available
T
SURFACE 03
Model Training
Intercom Fin AI
MED⚠ CAUTIONHIGH
Intercom grants itself a broad license to use Customer Data to 'provide and improve' Services, and may use Anonymized Data indefinitely for service improvement. The privacy policy broadly permits AI/ML including generative AI for processing personal information. No explicit prohibition on training Fin AI on anonymized conversation data. Customers should review the Data Processing Agreement for specific AI data handling commitments.
“Customer agrees that Intercom may use certain technical and other data about Customer’s and People's use of the Services (“ Usage Data ”) and/or Customer Data, which is anonymized to remove any personal data of People (“ Anonymized Data ”) to analyze, improve, support and op…”
Intercom can anonymize Customer Data and use it perpetually ('during and after the term') for service improvement, including potentially model training. Intercom owns all Usage Data and Anonymized Data derived from customer interactions.
Microsoft Designer
MED⚠ CAUTIONHIGH
Consumer product. Inputs may be stored and processed by Microsoft for safety monitoring.
“ Microsoft will only use your Microsoft Copilot conversations to monitor performance, troubleshoot problems, diagnose bugs, prevent abuse, and to provide and improve Microsoft Copilot. In certain markets, we use conversation data to train the generative AI models in Copilot, unle…”
C
SURFACE 04
Commercial Use
Intercom Fin AI
LOW⚠ CAUTIONHIGH
Commercial use is fully permitted. Intercom Fin is an enterprise customer support AI.
“ 2.7. General Restrictions. Customer will not (and will not permit any third party to): (a) rent, lease, provide access to or sublicense the Services to a third party; (b) use the Services to provide, or incorporate the Services into, any product or service provided to a third pa…”
Microsoft Designer
MED⚠ CAUTIONHIGH
Personal and non-commercial use designated in Microsoft Services Agreement for consumer AI services.
“ ii. Bing Maps. You may not use Bird’s eye imagery of the United States, Canada, Mexico, New Zealand, Australia or Japan for governmental use without our separate written approval.”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Intercom Fin AI
MED⚠ CAUTIONHIGH
—
“ b) No Sensitive Personal Information. Except as otherwise expressly agreed between the Parties in writing by entering into a business associate agreement for HIPAA data, Customer specifically agrees not to use the Services to collect, store, process or transmit any Sensitive Per…”
Microsoft Designer
MED⚠ CAUTIONHIGH
—
“ Bing experience improvement program for Bing Desktop and Bing Toolbar . If you are using Bing Desktop or Bing Toolbar and choose to participate in the Bing Experience Improvement Program, we also collect additional data about how you use these specific Bing apps, such as the add…”
$
SURFACE 06
Tier Differences
Intercom Fin AI
LOWHIGH
—
“ a) Baseline Monthly Fee . Intercom will charge Customer the monthly subscription fee in advance of each billing period. The monthly subscription fee will be based on the contracted quantity of charge-based seats purchased for the applicable service plan plus any upgrades (e.g.,…”
Microsoft Designer
HIGH
—
No citation available