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188 verified findings across the displayed surfaces.
231 verified findings across the displayed surfaces.
Empty Comparison Slot
Intercom Fin AI carries highly permissive license terms; Leonardo.AI carries highly permissive license terms.FOR ENTERPRISE: INTERCOM FIN AI NOT RECOMMENDED · LEONARDO.AI NOT RECOMMENDED
| RISK SURFACE | INTERCOM FIN AI | LEONARDO.AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“Customer, from time to time, may submit Feedback to Intercom. Intercom may freely use or exploit Feedback in connection with the Intercom Technology. Customer hereby grants to Intercom a perpetual, non-exclusive, transferable, irrevocable, worldwide, royalty-free license (with ri…”
Any content submitted as 'Feedback' is subject to an extremely broad, perpetual, irrevocable, transferable, sublicensable, royalty-free license. If inputs or prompts are characterized as Feedback, Intercom gains sweeping rights to exploit them commercially with no compensation to the Customer.
“**9.1** We own all intellectual property rights in our Services (including our Platform). This includes how our Platform looks and functions, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property, including Our Materials. You agree not…”
“ 2.5. Intercom Code. The right to use the Services includes the right to deploy Intercom Code on Customer Properties in order to enable messaging, calling, chat and other functionality and to collect Customer Data for use with the Services as further described herein. Subject to…”
“**7.2** Subject to your Consumer Law Rights, the Generated Content is provided “as is” without warranties of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title or non-infringement. We disclaim…”
“ 3.4. Usage Data and Anonymized Data. In addition to the rights contained in Section 3.2, Customer agrees that Intercom may use certain technical and other data about Customer’s and People's use of the Services (“ Usage Data ”) and/or Customer Data, which is anonymized to re…”
“For Service improvement (including analytics and machine learning):** We may analyse your Content and related data in your account to improve the Service, and to train our algorithms, models, and AI products and services using machine learning to develop, improve and provide our…”
By default, user content is used for model training. Opt-out requires a paid subscription and use of the private generation mode — free-tier users have no opt-out.
“ typical use projections or exceeds usage by similar-sized customers (where customer size is defined by number of seats), including, but not limited to, storage and bandwidth consumption) and/or negatively impacts the operability, integrity, or security of the Service until usage…”
“- our [privacy policy](https://leonardo.ai/privacy-policy) and our [data processing addendum](https://leonardo.ai/data-processing-addendum) (on our website) which each set out how we handle the Personal Data of our users and commercial customers (as applicable);”
“Customer acknowledges that following termination, it will have no further access to any Customer Data input into any Service, and that Intercom may delete any such data as may have been stored by Intercom at any time.”
Intercom may delete customer data at any time post-termination with no stated notice period or grace window, potentially resulting in unrecoverable data loss.
“**10.5** You must only disclose Personal Data to us if you have the right to do so (such as having the individual’s express consent).”
“If Customer receives free access or a trial or evaluation subscription to the Service (a “ Trial Subscription "), then Customer may use the Services in accordance with the terms and conditions of this Section (and any other supplemental trial terms agreed by Customer) for a perio…”
Trial users receive zero warranty, indemnity, support, or SLA protections. Auto-conversion to paid subscription may occur without explicit re-consent. Intercom may terminate trial at any time for any reason.
“With a paid subscription, you have control over who can see your generated Content. When you use private mode, your generated Content cannot be accessed or used by other users. If private mode is turned off, your Content is considered public and can be accessed and used by other…”
Free-tier users have no privacy controls: all generated content is public by default, indexed by search engines, and accessible to other users. This is a significant tier-based privacy disparity.