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218 verified findings across the displayed surfaces.
273 verified findings across the displayed surfaces.
Empty Comparison Slot
Workato has moderate defaults; Freshdesk Freddy AI carries the most permissive license terms of the set.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · WORKATO ENTERPRISE TIER ACCEPTABLE
| RISK SURFACE | FRESHDESK FREDDY AI | WORKATO |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
“ (i) As between the parties, Workato owns and retains all right, title, and interest in and to all Platform Assets and all derivatives thereto on the Workato Platform, excluding any Platform Assets created by Account Holder. During the Subscription Term, Workato permits Account H…”
“ 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, de…”
“ (a) Account Holder Data. Account Holder owns and retains all right, title and interest in and to all documents, messages, graphics, images, files, data and other information transmitted and processed through the Workato Platform by Account Holder (collectively, the “ Account Hol…”
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
“ Note that we will never email you to ask for your Account information; if you receive such an email, please forward it to privacy@workato.com . If provided, Workato may use your cell phone number to call or text you in order to provide the Services. You hereby acknowledge and…”
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
“ (a) Workato Platform Access . Workato owns and retains all right, title, and interest in and to the Workato Platform and all derivatives, features, modifications and updates thereto. During the term of Account Holder’s Subscription (the “ Subscription Term ”), Workato will make…”
“personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and details of your edu…”
Freshworks collects special category data (health, medical conditions) and criminal conviction data from third-party sources including background check and credit reference agencies. This is highly sensitive data subject to stricter legal bases under GDPR Article 9 and Article 10.
“ Workato does not knowingly collect any personal information from children under the age of 16. If you are under the age of 16, please do not submit any personal information through our Services. We encourage parents and legal guardians to monitor their children’s internet usage…”
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.
“ (c) Account Holder’s use of the Workato Platform will be governed by this Agreement, and Workato will not be bound by the Reseller Agreement, nor any representations and warranties made by the Reseller that are not included in this Agreement.”