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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Velvet
WORKFLOW & AUTOMATION
PROMPT
The Privacy Policy states users are responsible for ensuring anyone appearing in their content has consented to recording and sharing. Velvet may use personal information, including Task Submissions, for research and development purposes. No explicit clause addresses user retention of ownership over prompt inputs; the AI Addendum's broad assignment and licensing language (see output_ownership_summary) effectively extends to all submitted content. Prompt ownership as a standalone topic is not directly addressed.
OUTPUT
Velvet claims near-total ownership of Task Submissions. Users irrevocably assign all right, title, and interest — including copyrights and all Intellectual Property Rights — to Velvet on a perpetual, universe-wide basis, and waive all moral rights. Where assignment is legally incomplete, users grant Velvet and its affiliates a perpetual, irrevocable, freely transferable, sublicensable, fully paid-up, royalty-free exclusive license covering all exploitation rights in any media, by any technology, now or hereafter known, throughout the universe. Velvet also receives a perpetual, irrevocable, royalty-free right to use the user's name, image, likeness, and biographical information in connection with Task Submissions without further consent or compensation. Velvet explicitly retains the right to sell or license Task Submissions to other users and third parties.
TRAINING
Training use is the platform's stated core purpose. Velvet's Privacy Policy explicitly discloses that it provides a platform for video creators to deliver Task Submissions for the purpose of third-party AI companies training artificial intelligence models; that these third parties may use Task Submissions to train AI; that it collects, uses, or sells personal data for the purpose of training large language models (LLMs); and that it licenses Sensitive Personal Information to third-party AI companies for AI model training if the user instructs or explicitly consents. The AI Addendum confirms the grant to Velvet includes the right to use Task Submissions to train artificial intelligence and machine learning models and to license or sell Task Submissions to Velvet's customers for that purpose.
COMMERCIAL
Velvet prohibits users from using the Service for commercial solicitation purposes and from copying, renting, selling, sublicensing, reselling, distributing, modifying, or creating derivative works of the Service or Velvet's Intellectual Property. Conversely, Velvet itself discloses collecting and sharing personal information for targeted advertising business purposes, disclosing personal information categories to business-purpose recipients, and explicitly retains the right to sell or license user Task Submissions to other users and third parties. De-identified or aggregated usage data may be shared with third parties for any lawful business purpose.
Not yet scored — verified corpus incomplete.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries the most permissive license terms of the set; Velvet has no scored posture yet (unrated).FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · VELVET NOT YET SCORED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | VELVET |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
Velvet
MEDUNRATED
The Privacy Policy states users are responsible for ensuring anyone appearing in their content has consented to recording and sharing. Velvet may use personal information, including Task Submissions, for research and development purposes. No explicit clause addresses user retention of ownership over prompt inputs; the AI Addendum's broad assignment and licensing language (see output_ownership_summary) effectively extends to all submitted content. Prompt ownership as a standalone topic is not directly addressed.
“ To the best of your knowledge, all content you posted under these Terms, including all Task Submissions, are truthful and accurate.”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
Velvet
MED⚠ CAUTIONUNRATED
Velvet claims near-total ownership of Task Submissions. Users irrevocably assign all right, title, and interest — including copyrights and all Intellectual Property Rights — to Velvet on a perpetual, universe-wide basis, and waive all moral rights. Where assignment is legally incomplete, users grant Velvet and its affiliates a perpetual, irrevocable, freely transferable, sublicensable, fully paid-up, royalty-free exclusive license covering all exploitation rights in any media, by any technology, now or hereafter known, throughout the universe. Velvet also receives a perpetual, irrevocable, royalty-free right to use the user's name, image, likeness, and biographical information in connection with Task Submissions without further consent or compensation. Velvet explicitly retains the right to sell or license Task Submissions to other users and third parties.
“ agree otherwise, will not contain any third party’s content and will not be generated, in whole or in part, with the use of any generative or other artificial intelligence tools or technology.”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
Velvet
MEDUNRATED
Training use is the platform's stated core purpose. Velvet's Privacy Policy explicitly discloses that it provides a platform for video creators to deliver Task Submissions for the purpose of third-party AI companies training artificial intelligence models; that these third parties may use Task Submissions to train AI; that it collects, uses, or sells personal data for the purpose of training large language models (LLMs); and that it licenses Sensitive Personal Information to third-party AI companies for AI model training if the user instructs or explicitly consents. The AI Addendum confirms the grant to Velvet includes the right to use Task Submissions to train artificial intelligence and machine learning models and to license or sell Task Submissions to Velvet's customers for that purpose.
“ From time to time, Velvet or other Users may commission you to create and provide to Velvet (either through a User Account or via email or such other mutually agreed upon method of delivery) certain works of authorship, including but not limited to videos, footage, film, cli…”
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
Velvet
MED⚠ CAUTIONUNRATED
Velvet prohibits users from using the Service for commercial solicitation purposes and from copying, renting, selling, sublicensing, reselling, distributing, modifying, or creating derivative works of the Service or Velvet's Intellectual Property. Conversely, Velvet itself discloses collecting and sharing personal information for targeted advertising business purposes, disclosing personal information categories to business-purpose recipients, and explicitly retains the right to sell or license user Task Submissions to other users and third parties. De-identified or aggregated usage data may be shared with third parties for any lawful business purpose.
“ use or display the Service in competition with us, to develop competing products or services, for benchmarking or competitive analysis of the Service, or otherwise to our detriment or disadvantage;”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
Velvet
MED⚠ CAUTIONUNRATED
—
“ This Privacy Policy does not apply to information that we process on behalf of our business customers (such as AI companies) while providing services to them. Our use of information that we process on behalf of our business customers is governed by our agreements with such custo…”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
Velvet
UNRATED
—
No citation available