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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
TrueClaim
WORKFLOW & AUTOMATION
PROMPT
Not addressed. No citations from TrueClaim's Terms or Privacy policy speak to ownership of user-submitted prompts or inputs. This topic is not covered in any verified source material provided.
OUTPUT
Not addressed. No citations from TrueClaim's Terms or Privacy policy speak to ownership of AI-generated outputs or results returned to users. This topic is not covered in any verified source material provided.
TRAINING
Not addressed. No citations from TrueClaim's Terms or Privacy policy speak to whether user data or inputs are used to train, fine-tune, or improve AI or ML models. This topic is not covered in any verified source material provided.
COMMERCIAL
TrueClaim's Privacy policy states the company has not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve months, and has not sold any personal data to third parties for business or commercial purposes. The policy acknowledges disclosure of personal information to service providers under written contracts, and references categories of third parties to whom personal information may be disclosed for business or commercial purposes, directing users to a separate sharing section. The policy notes users may request to opt out of future selling or sharing of personal information to third parties.
Not yet scored — verified corpus incomplete.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries the most permissive license terms of the set; TrueClaim has no scored posture yet (unrated).FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · TRUECLAIM NOT YET SCORED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | TRUECLAIM |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
TrueClaim
MEDUNRATED
Not addressed. No citations from TrueClaim's Terms or Privacy policy speak to ownership of user-submitted prompts or inputs. This topic is not covered in any verified source material provided.
“ The Site may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials…”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
TrueClaim
MEDUNRATED
Not addressed. No citations from TrueClaim's Terms or Privacy policy speak to ownership of AI-generated outputs or results returned to users. This topic is not covered in any verified source material provided.
“ You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site ("Submissions") provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual…”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
TrueClaim
UNRATED
Not addressed. No citations from TrueClaim's Terms or Privacy policy speak to whether user data or inputs are used to train, fine-tune, or improve AI or ML models. This topic is not covered in any verified source material provided.
No citation available
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
TrueClaim
MED⚠ CAUTIONUNRATED
TrueClaim's Privacy policy states the company has not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve months, and has not sold any personal data to third parties for business or commercial purposes. The policy acknowledges disclosure of personal information to service providers under written contracts, and references categories of third parties to whom personal information may be disclosed for business or commercial purposes, directing users to a separate sharing section. The policy notes users may request to opt out of future selling or sharing of personal information to third parties.
“ (5) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise;”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
TrueClaim
MED⚠ CAUTIONUNRATED
—
“ If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
TrueClaim
UNRATED
—
No citation available