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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
The Forecasting Company
WORKFLOW & AUTOMATION
PROMPT
Users are granted a non-exclusive, limited, non-transferable, and freely revocable right to access and use the Service for personal or internal business purposes. Separately, qualifying subscribers receive a non-exclusive, non-transferable, non-sublicensable API license during their Subscription term. Critically, users grant The Forecasting Company an irrevocable, perpetual, transferable, sublicensable (through multiple tiers), fully paid, royalty-free, worldwide license to use, copy, store, modify, distribute, reproduce, publish, create derivative works of, and display User Content — which would encompass submitted prompts — for service provision, product improvement, data analysis, customer research, new feature development, usage trend identification, and industry benchmark creation. Users do not own their User Account and possess no rights to data stored on The Forecasting Company's servers.
OUTPUT
Users may use Service Output for internal business purposes on a royalty-free basis, but use of the Service and its Output does not transfer any Intellectual Property Rights in the Output to the user. The Forecasting Company retains the right, in its sole and absolute discretion, to limit a user's use of Output or require cessation and deletion of copies at any time, if it believes such use may infringe third-party rights. Users are explicitly prohibited from representing Output as human-generated or using Output to train their own machine learning models. The Service may generate identical or similar Output for multiple users.
TRAINING
Users are explicitly prohibited from using any Service content — including captions, keywords, or metadata — for machine learning or AI training purposes. However, the broad User Content license granted to The Forecasting Company expressly includes use for 'improving our products and the Service' and 'developing new products or features,' which encompasses potential model training on submitted User Content. An opt-out mechanism is available: if a user opts out, The Forecasting Company will not use that user's User Content after opt-out to train its machine-learning models or improve the Service. Pre-opt-out use is not addressed.
COMMERCIAL
Users are prohibited from using the Service for commercial solicitation purposes and from copying, reselling, sublicensing, distributing, modifying, or creating derivative works of the Service or The Forecasting Company's Intellectual Property, including via automated scraping. Commercial users engaged in arbitration are responsible for their own JAMS filing, administrative, and arbitrator fees, with any award including costs and reasonable attorneys' fees. All liability disclaimers and terms apply to all users regardless of personal or commercial use. The Service is classified as commercial computer software for government users.
Not yet scored — verified corpus incomplete.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries the most permissive license terms of the set; The Forecasting Company has no scored posture yet (unrated).FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · THE FORECASTING COMPANY NOT YET SCORED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | THE FORECASTING COMPANY |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
The Forecasting Company
MEDUNRATED
Users are granted a non-exclusive, limited, non-transferable, and freely revocable right to access and use the Service for personal or internal business purposes. Separately, qualifying subscribers receive a non-exclusive, non-transferable, non-sublicensable API license during their Subscription term. Critically, users grant The Forecasting Company an irrevocable, perpetual, transferable, sublicensable (through multiple tiers), fully paid, royalty-free, worldwide license to use, copy, store, modify, distribute, reproduce, publish, create derivative works of, and display User Content — which would encompass submitted prompts — for service provision, product improvement, data analysis, customer research, new feature development, usage trend identification, and industry benchmark creation. Users do not own their User Account and possess no rights to data stored on The Forecasting Company's servers.
“ Intellectual Property Rights Definition. For the purposes of these Terms, “ Intellectual Property Rights ” means all patent rights, copyright rights, mask work rights, moral rights, rights of personality, trademark, trade dress and service mark rights, goodwill, trade secret rig…”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
The Forecasting Company
MED⚠ CAUTIONUNRATED
Users may use Service Output for internal business purposes on a royalty-free basis, but use of the Service and its Output does not transfer any Intellectual Property Rights in the Output to the user. The Forecasting Company retains the right, in its sole and absolute discretion, to limit a user's use of Output or require cessation and deletion of copies at any time, if it believes such use may infringe third-party rights. Users are explicitly prohibited from representing Output as human-generated or using Output to train their own machine learning models. The Service may generate identical or similar Output for multiple users.
“ Subject to your compliance with these Terms, you may use your output of the Service (“ Output” ) for your internal business purposes (except as described below), on a royalty-free basis, provided that you acknowledge and agree: (i) that your use of the Service and the Output doe…”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
The Forecasting Company
MED⚠ CAUTIONUNRATED
Users are explicitly prohibited from using any Service content — including captions, keywords, or metadata — for machine learning or AI training purposes. However, the broad User Content license granted to The Forecasting Company expressly includes use for 'improving our products and the Service' and 'developing new products or features,' which encompasses potential model training on submitted User Content. An opt-out mechanism is available: if a user opts out, The Forecasting Company will not use that user's User Content after opt-out to train its machine-learning models or improve the Service. Pre-opt-out use is not addressed.
“ use any content available on or via the Service (including any caption information, keywords, or other metadata) for any machine learning and/or artificial intelligence training or development purposes, or for any technologies designed or intended for the identification of natur…”
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
The Forecasting Company
MED⚠ CAUTIONUNRATED
Users are prohibited from using the Service for commercial solicitation purposes and from copying, reselling, sublicensing, distributing, modifying, or creating derivative works of the Service or The Forecasting Company's Intellectual Property, including via automated scraping. Commercial users engaged in arbitration are responsible for their own JAMS filing, administrative, and arbitrator fees, with any award including costs and reasonable attorneys' fees. All liability disclaimers and terms apply to all users regardless of personal or commercial use. The Service is classified as commercial computer software for government users.
“ buy, sell or transfer API keys without our prior written consent in each case;”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
The Forecasting Company
MED⚠ CAUTIONUNRATED
—
“ This policy relates solely to this Application, if not stated otherwise within this document.”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
The Forecasting Company
MED⚠ CAUTIONUNRATED
—
“ Cancellation; Refunds. You may de-activate your User Account or any Subscription at any time, in your sole discretion, and we may, subject to Section 8.1 (Billing Policies; Taxes), suspend or terminate your Subscription, your User Account, or the Service at any time, in our sole…”