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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Terrakotta
WORKFLOW & AUTOMATION
PROMPT
Not explicitly addressed as a distinct surface. Customer Data is licensed to Company under a broad worldwide license (see training_use citation), but the terms do not contain a specific clause addressing who owns prompt inputs. Company exclusively owns the Service and all related IP. Customer Data protection is addressed under confidentiality obligations.
OUTPUT
Not explicitly addressed for AI-generated outputs. However, feedback or suggestions provided by Customer or Authorized Users are subject to an unlimited, irrevocable, perpetual, sublicensable, royalty-free license granted to Company for any purpose, with no compensation obligation. The agreement is non-assignable by Customer without Company's prior written consent, which may limit Customer's ability to transfer output-related rights.
TRAINING
Customer grants Company a worldwide, non-exclusive license to access, use, copy, distribute, perform, and display Customer Data explicitly for 'developing, training, and improving Company's machine learning models, including large language models, and artificial intelligence algorithms.' This license also covers maintaining and updating the Service and sharing data with third-party service providers (e.g., hosting providers) acting on Company's behalf. No opt-out mechanism for training use is specified in the cited terms.
COMMERCIAL
Customer is prohibited from: reverse engineering or decompiling the Service; creating derivative works; using the Service for timesharing, service bureau, or third-party benefit purposes; sublicensing, reselling, or redistributing the Service; and accessing the Service to build a competitive product or service. The Service is classified as a 'commercial item' under FAR section 2.101 and DFAR section 252. Company retains all rights, title, and interest in the Service, including modifications and derivative works.
Not yet scored — verified corpus incomplete.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries the most permissive license terms of the set; Terrakotta has no scored posture yet (unrated).FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · TERRAKOTTA NOT YET SCORED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | TERRAKOTTA |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
Terrakotta
UNRATED
Not explicitly addressed as a distinct surface. Customer Data is licensed to Company under a broad worldwide license (see training_use citation), but the terms do not contain a specific clause addressing who owns prompt inputs. Company exclusively owns the Service and all related IP. Customer Data protection is addressed under confidentiality obligations.
No citation available
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
Terrakotta
MED⚠ CAUTIONUNRATED
Not explicitly addressed for AI-generated outputs. However, feedback or suggestions provided by Customer or Authorized Users are subject to an unlimited, irrevocable, perpetual, sublicensable, royalty-free license granted to Company for any purpose, with no compensation obligation. The agreement is non-assignable by Customer without Company's prior written consent, which may limit Customer's ability to transfer output-related rights.
“No rights or licenses are granted except as expressly set forth herein.”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
Terrakotta
UNRATED
Customer grants Company a worldwide, non-exclusive license to access, use, copy, distribute, perform, and display Customer Data explicitly for 'developing, training, and improving Company's machine learning models, including large language models, and artificial intelligence algorithms.' This license also covers maintaining and updating the Service and sharing data with third-party service providers (e.g., hosting providers) acting on Company's behalf. No opt-out mechanism for training use is specified in the cited terms.
No citation available
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
Terrakotta
MED⚠ CAUTIONUNRATED
Customer is prohibited from: reverse engineering or decompiling the Service; creating derivative works; using the Service for timesharing, service bureau, or third-party benefit purposes; sublicensing, reselling, or redistributing the Service; and accessing the Service to build a competitive product or service. The Service is classified as a 'commercial item' under FAR section 2.101 and DFAR section 252. Company retains all rights, title, and interest in the Service, including modifications and derivative works.
“ 2.1. Usage Restrictions. Customer will not, directly or indirectly: (a) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documen…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
Terrakotta
MED⚠ CAUTIONUNRATED
—
“ In Short: We do not knowingly collect data from or market to children under 18 years of age . ”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
Terrakotta
MEDUNRATED
—
“ 5.3. If Customer believes that Company has billed Customer incorrectly, Customer must contact Company no later than 30 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Inquiries should…”