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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Swerve
WORKFLOW & AUTOMATION
PROMPT
Not addressed in the provided citations. Swerve's Terms/Privacy do not contain any verified citations regarding user ownership of prompts or inputs submitted to the service.
OUTPUT
Not addressed in the provided citations. Swerve's Terms/Privacy do not contain any verified citations regarding ownership of outputs or generated content returned to users.
TRAINING
Not addressed in the provided citations. Swerve's Terms/Privacy do not contain any verified citations explicitly stating whether user data or content is used to train AI or machine learning models.
COMMERCIAL
Partially addressed. Swerve may share user information with business partners to offer products, services, or promotions, indicating third-party commercial data sharing. De-identified information may also be disclosed for approved research or statistics projects subject to ethics oversight and confidentiality commitments. No citation addresses direct monetization of user content itself.
Not yet scored — verified corpus incomplete.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries the most permissive license terms of the set; Swerve has no scored posture yet (unrated).FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · SWERVE NOT YET SCORED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | SWERVE |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
Swerve
MEDUNRATED
Not addressed in the provided citations. Swerve's Terms/Privacy do not contain any verified citations regarding user ownership of prompts or inputs submitted to the service.
“ Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or throu…”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
Swerve
MED⚠ CAUTIONUNRATED
Not addressed in the provided citations. Swerve's Terms/Privacy do not contain any verified citations regarding ownership of outputs or generated content returned to users.
“ This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you pr…”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
Swerve
UNRATED
Not addressed in the provided citations. Swerve's Terms/Privacy do not contain any verified citations explicitly stating whether user data or content is used to train AI or machine learning models.
No citation available
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
Swerve
MED⚠ CAUTIONUNRATED
Partially addressed. Swerve may share user information with business partners to offer products, services, or promotions, indicating third-party commercial data sharing. De-identified information may also be disclosed for approved research or statistics projects subject to ethics oversight and confidentiality commitments. No citation addresses direct monetization of user content itself.
“ The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an "App Distributor" ) to access the Services: (1) the license granted to you for our App is limited to a non-transferable license to use the application on a device that uti…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
Swerve
MED⚠ CAUTIONUNRATED
—
“ Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms…”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
Swerve
MEDUNRATED
—
“ If you are located in the EU or UK, this section applies to you. ”