Turn this comparison into procurement-ready diligence
Free shows today's risk. A Stack Audit gives you a citable, verbatim-sourced PDF across your whole AI stack — and flags the moment a vendor's terms change.
Free shows today's risk. A Stack Audit gives you a citable, verbatim-sourced PDF across your whole AI stack — and flags the moment a vendor's terms change.
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Not yet scored — verified corpus incomplete.
Not yet scored — verified corpus incomplete.
Empty Comparison Slot
Freshdesk Freddy AI has no scored posture yet (unrated); Superhuman AI has no scored posture yet (unrated).FOR ENTERPRISE: FRESHDESK FREDDY AI NOT YET SCORED · SUPERHUMAN AI NOT YET SCORED
| RISK SURFACE | FRESHDESK FREDDY AI | SUPERHUMAN AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
“ The above license lasts as long as intellectual property laws protect your User Content, and it also permits our service providers to assist us in performing these limited purposes. ”
“ 4.1. AI-Generated Content. Depending on your Subscription Plan, you may be able to use generative AI features within our Services that allow you to input prompts and other text (“ Inputs ”) and receive AI-generated outputs (“ Outputs ”). When you use our generative AI featur…”
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
“| To develop and improve AI | All categories of data | We have a legitimate interest in operating and improving our services and developing new products through the use of AI (Art. 6 (1)(f) GDPR/ UK GDPR) |”
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.
“- Your Organization can access and control your account. If you created an account using an email address belonging to your Organization, we may share your email address or other usage information with the administrators or representatives of that Organization.”
“ 4.2. Usage Limits; Add-Ons. Depending on your Subscription Plan, you may have limits on your use of our generative AI features. If you exceed your Subscription Plan’s usage limits, we may require you to purchase additional capacity or units to continue accessing and using th…”