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218 verified findings across the displayed surfaces.
191 verified findings across the displayed surfaces.
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Freshdesk Freddy AI carries highly permissive license terms; Suno carries highly permissive license terms.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · SUNO NOT RECOMMENDED
| RISK SURFACE | FRESHDESK FREDDY AI | SUNO |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
“ Ownership; Restrictions: The technology and software underlying the Service or distributed in connection therewith are the property of Suno, its affiliates, and its licensors (the "Software"). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse…”
“ 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, de…”
“use the Services (and any Output or Voice Model) to create, develop or improve any competing products or services or to power, enable or train other artificial intelligence and machine learning models, tools or technologies;”
Users are prohibited from using outputs or Voice Models to train competing AI/ML systems or build competing products, significantly restricting downstream use of generated content.
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
“We use certain User Activity Information, Submissions, Interactive Chat Information, and other Content to improve our Services, product offerings, promotional activity, and business, including to train and enhance the models that power our Services as it is in our legitimate inte…”
Suno explicitly uses user Submissions, Interactive Chat Information (including prompts), and other Content to train and enhance its AI models, justified under 'legitimate interests' with no opt-out mechanism described for this use.
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
“use the Services (and any Output or Voice Model) to create, develop or improve any competing products or services or to power, enable or train other artificial intelligence and machine learning models, tools or technologies;”
Users are prohibited from using Outputs or Voice Models to train any other AI/ML models or tools. This restricts legitimate downstream AI development use cases and is broader than a simple non-compete.
“personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and details of your edu…”
Freshworks collects special category data (health, medical conditions) and criminal conviction data from third-party sources including background check and credit reference agencies. This is highly sensitive data subject to stricter legal bases under GDPR Article 9 and Article 10.
“You acknowledge that Suno may establish general practices and limits concerning use of the Service, including the maximum period of time that data or other content will be retained by the Service and the maximum storage space that will be allotted on Suno's or its third-part…”
Suno can delete all user Submissions and Outputs upon account inactivity or at any time it changes its retention practices, with no defined notice period and no obligation to notify users. Users risk permanent loss of their content.
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.
“ Refunds and Cancellations: Payments made by you hereunder are final and non-refundable, unless otherwise determined by Suno.”