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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Struct
WORKFLOW & AUTOMATION
PROMPT
Not addressed in the provided citations. No clauses specifically govern who owns user-submitted prompts or inputs.
OUTPUT
Not addressed in the provided citations. No clauses specifically govern ownership of generated outputs.
TRAINING
Not addressed in the provided citations. No clauses explicitly state whether user Contributions or inputs are used for model training purposes.
COMMERCIAL
Users are explicitly prohibited from using the Services as part of any effort to compete with Struct or for any revenue-generating endeavor or commercial enterprise. This restriction appears in both the privacy and tier_differences surfaces, indicating consistent enforcement across contexts. No exceptions or paid-tier carve-outs are described in the provided citations.
Not yet scored — verified corpus incomplete.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries the most permissive license terms of the set; Struct has no scored posture yet (unrated).FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · STRUCT NOT YET SCORED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | STRUCT |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
Struct
MEDUNRATED
Not addressed in the provided citations. No clauses specifically govern who owns user-submitted prompts or inputs.
“ Your Contributions are not false, inaccurate, or misleading. ”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
Struct
MED⚠ CAUTIONUNRATED
Not addressed in the provided citations. No clauses specifically govern ownership of generated outputs.
“ Delete the copyright or other proprietary rights notice from any Content. ”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
Struct
UNRATED
Not addressed in the provided citations. No clauses explicitly state whether user Contributions or inputs are used for model training purposes.
No citation available
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
Struct
MED⚠ CAUTIONUNRATED
Users are explicitly prohibited from using the Services as part of any effort to compete with Struct or for any revenue-generating endeavor or commercial enterprise. This restriction appears in both the privacy and tier_differences surfaces, indicating consistent enforcement across contexts. No exceptions or paid-tier carve-outs are described in the provided citations.
“ Sell or otherwise transfer your profile. ”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
Struct
MED⚠ CAUTIONUNRATED
—
“ However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. ”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
Struct
UNRATED
—
No citation available