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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Smobi
WORKFLOW & AUTOMATION
PROMPT
Not addressed in the provided citations. No policy surface covers prompt or user-input ownership.
OUTPUT
Not addressed in the provided citations. No policy surface covers ownership of generated outputs.
TRAINING
Not addressed in the provided citations. No policy surface explicitly covers use of user data or inputs for AI/ML model training.
COMMERCIAL
Personal information may be used or disclosed for 'business purposes' or 'commercial purposes' as defined under CCPA/CPRA. Service Providers may use personal information for advertising, marketing, and analytics, which Smobi explicitly acknowledges may be deemed a 'sale' under CCPA/CPRA. Personal information may also be shared with affiliates, business partners (to offer products, services, or promotions), and third parties with user consent. When disclosure occurs for business or commercial purposes, Smobi requires a contract obligating recipients to keep data confidential and use it only to perform the contract.
Not yet scored — verified corpus incomplete.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries the most permissive license terms of the set; Smobi has no scored posture yet (unrated).FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · SMOBI NOT YET SCORED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | SMOBI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
Smobi
MEDUNRATED
Not addressed in the provided citations. No policy surface covers prompt or user-input ownership.
“ Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
Smobi
MED⚠ CAUTIONUNRATED
Not addressed in the provided citations. No policy surface covers ownership of generated outputs.
“ Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
Smobi
UNRATED
Not addressed in the provided citations. No policy surface explicitly covers use of user data or inputs for AI/ML model training.
No citation available
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
Smobi
MEDUNRATED
Personal information may be used or disclosed for 'business purposes' or 'commercial purposes' as defined under CCPA/CPRA. Service Providers may use personal information for advertising, marketing, and analytics, which Smobi explicitly acknowledges may be deemed a 'sale' under CCPA/CPRA. Personal information may also be shared with affiliates, business partners (to offer products, services, or promotions), and third parties with user consent. When disclosure occurs for business or commercial purposes, Smobi requires a contract obligating recipients to keep data confidential and use it only to perform the contract.
“ Application means the software program provided by the Company downloaded by You on any electronic device, named Smobi”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
Smobi
MED⚠ CAUTIONUNRATED
—
“ Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with Us. Comply with a legal obligation. Make other internal and lawful uses of that information that are compatible with the context in which You provided it. ”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
Smobi
MEDUNRATED
—
“ The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.”