Turn this comparison into procurement-ready diligence
Free shows today's risk. A Stack Audit gives you a citable, verbatim-sourced PDF across your whole AI stack — and flags the moment a vendor's terms change.
SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
SID
WORKFLOW & AUTOMATION
PROMPT
Customer grants SID a non-exclusive, worldwide, royalty-free license to access, process, host, transmit, display, and use Customer Content solely for: (a) providing, maintaining, and supporting the Service; (b) preventing or addressing service, security, or technical issues; (c) complying with applicable law or valid legal process; and (d) enforcing the Terms. Separately, any Feedback submitted by Customer is subject to a perpetual, irrevocable, royalty-free license granted to SID for any purpose — a notably broader grant with no stated scope limitation.
OUTPUT
As between Customer and SID, Customer owns and retains all right, title, and interest in and to its Inputs and Outputs. Customer must warrant that its use of Outputs complies with applicable law and does not infringe third-party rights. SID retains full ownership of the Service, SID-1 model, model weights, software, documentation, and all related IP, including any improvements or derivative works thereof.
TRAINING
SID explicitly commits not to use Customer Content — including Inputs and Outputs — to develop, train, fine-tune, distill, or otherwise enhance any AI or machine learning models (Section 6.1 Non-Training Commitment). Usage Data (API request records, authentication events, query/response metadata, latency, token-count metrics, etc.) may be collected, retained, and used for lawful business purposes — including operating, securing, monitoring, and improving the Service — but explicitly subject to the same non-training commitment. Conversely, Customers are themselves prohibited from using Inputs, Outputs, or any Service-derived information to train, fine-tune, distill, develop, or improve any AI/ML model or competing product ('Anti-Distillation' clause).
COMMERCIAL
Customers are prohibited from reselling, sublicensing, leasing, renting, or otherwise transferring Service access to any third party, except to Authorized Users acting on the Customer's behalf. The Service is classified as 'commercial computer software' under FAR 12. Data portability rights exist upon express customer request, subject to SID's right to safeguard its commercial and industrial secrets. Disputes are subject to binding individual arbitration under AAA Commercial or Consumer Arbitration Rules. Enterprise customers operate under separate Cloud Service Agreements or Order Forms that control in the event of any conflict with the standard Terms.
152 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
SID has moderate defaults; Freshdesk Freddy AI carries the most permissive license terms of the set.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · SID ENTERPRISE TIER ACCEPTABLE
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | SID |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
SID
MEDMED
Customer grants SID a non-exclusive, worldwide, royalty-free license to access, process, host, transmit, display, and use Customer Content solely for: (a) providing, maintaining, and supporting the Service; (b) preventing or addressing service, security, or technical issues; (c) complying with applicable law or valid legal process; and (d) enforcing the Terms. Separately, any Feedback submitted by Customer is subject to a perpetual, irrevocable, royalty-free license granted to SID for any purpose — a notably broader grant with no stated scope limitation.
“ (j) submit Customer Content to which Customer does not have all necessary rights, consents, and authorizations; or”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
SID
LOWMED
As between Customer and SID, Customer owns and retains all right, title, and interest in and to its Inputs and Outputs. Customer must warrant that its use of Outputs complies with applicable law and does not infringe third-party rights. SID retains full ownership of the Service, SID-1 model, model weights, software, documentation, and all related IP, including any improvements or derivative works thereof.
“ 5.1 Customer Content. “ Customer Content ” means all data, queries, prompts, documents, corpora, embeddings, and other materials that Customer or its Authorized Users submit to or make available through the Service ( “Inputs” ), together with the model responses, rankings, retri…”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
SID
MED
SID explicitly commits not to use Customer Content — including Inputs and Outputs — to develop, train, fine-tune, distill, or otherwise enhance any AI or machine learning models (Section 6.1 Non-Training Commitment). Usage Data (API request records, authentication events, query/response metadata, latency, token-count metrics, etc.) may be collected, retained, and used for lawful business purposes — including operating, securing, monitoring, and improving the Service — but explicitly subject to the same non-training commitment. Conversely, Customers are themselves prohibited from using Inputs, Outputs, or any Service-derived information to train, fine-tune, distill, develop, or improve any AI/ML model or competing product ('Anti-Distillation' clause).
No citation available
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
SID
MED⚠ CAUTIONMED
Customers are prohibited from reselling, sublicensing, leasing, renting, or otherwise transferring Service access to any third party, except to Authorized Users acting on the Customer's behalf. The Service is classified as 'commercial computer software' under FAR 12. Data portability rights exist upon express customer request, subject to SID's right to safeguard its commercial and industrial secrets. Disputes are subject to binding individual arbitration under AAA Commercial or Consumer Arbitration Rules. Enterprise customers operate under separate Cloud Service Agreements or Order Forms that control in the event of any conflict with the standard Terms.
“ (g) resell, sublicense, lease, rent, or otherwise transfer access to the Service to any third party (other than to Authorized Users acting on Customer’s behalf and in accordance with these Terms);”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
SID
MED⚠ CAUTIONMED
—
“ The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a…”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
SID
MEDMED
—
“ SID may make pre-release, alpha, beta, evaluation, or experimental features of the Service available to Customer ( “Beta Features” ). Beta Features are provided “AS IS,” may be modified, suspended, or discontinued at any time, and are not subject to any warranties, support commi…”