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218 verified findings across the displayed surfaces.
276 verified findings across the displayed surfaces.
Empty Comparison Slot
Freshdesk Freddy AI carries highly permissive license terms; Shopify Magic carries highly permissive license terms.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · SHOPIFY MAGIC NOT RECOMMENDED
| RISK SURFACE | FRESHDESK FREDDY AI | SHOPIFY MAGIC |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
“We do not take ownership of the Materials that you provide to Shopify; however, we do require a license to your Materials. You hereby grant Shopify a non-exclusive, transferable, sub-licensable, royalty-free, worldwide right and license to host, use, distribute, expose, modify, r…”
Users retain nominal ownership but grant Shopify an extremely broad license to their materials including the right to create derivative works, sublicense, and promote materials through Shopify partner channels — all royalty-free and worldwide.
“ 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, de…”
“You irrevocably waive any and all moral rights you may have in the Materials in favour of Shopify and agree that this waiver may be invoked by anyone who obtains rights in the materials through Shopify, including anyone to whom Shopify may transfer or grant (including by way of l…”
Users irrevocably waive moral rights in their materials in favor of Shopify and any downstream licensee. This waiver is permanent and cannot be undone even after termination.
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
“ One of the ways in which we are able to help merchants using Shopify is by using techniques like "machine learning" (some laws, including certain EEA and UK laws, may refer to this as "automated decision-making") to help us improve our services. When we use machine learning, we…”
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
“exploit any portion of the Service, use of the Services, or access to the Services without the express written permission by Shopify.”
“personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and details of your edu…”
Freshworks collects special category data (health, medical conditions) and criminal conviction data from third-party sources including background check and credit reference agencies. This is highly sensitive data subject to stricter legal bases under GDPR Article 9 and Article 10.
“when Shopify provides the Enhanced Services to help grow and improve your business and the businesses of other Shopify merchants by placing or delivering advertising for stores and products based on customer Personal Data from interactions with Your Store, with other Merchants an…”
Shopify explicitly acknowledges that using customer Personal Data for cross-merchant advertising may constitute a 'sale' or 'share' under US state privacy laws, placing compliance burden on the merchant.
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.
“ Technical support in respect of the Services is only provided to Shopify Users. Questions about the Terms of Service should be sent to Shopify Support.”