Turn this comparison into procurement-ready diligence
Free shows today's risk. A Stack Audit gives you a citable, verbatim-sourced PDF across your whole AI stack — and flags the moment a vendor's terms change.
SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Salesforce Einstein Platform
WORKFLOW & AUTOMATION
PROMPT
Enterprise customers own all data, models, and prompts on the Salesforce Einstein AI Platform. Salesforce provides the infrastructure within enterprise-controlled environments.
OUTPUT
Customers own all AI outputs generated on the Einstein AI Platform. Salesforce does not assert IP over platform outputs.
TRAINING
Salesforce Einstein Platform is an enterprise AI development and deployment environment. Salesforce does not train shared models on individual customer data. Enterprise MSA includes explicit data isolation provisions. Customer-fine-tuned models remain customer property within Salesforce org.
COMMERCIAL
Commercial use is fully permitted as an enterprise AI development and deployment platform.
143 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries highly permissive license terms; Salesforce Einstein Platform carries highly permissive license terms.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · SALESFORCE EINSTEIN PLATFORM NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | SALESFORCE EINSTEIN PLATFORM |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
Salesforce Einstein Platform
LOW⚠ CAUTIONHIGH
Enterprise customers own all data, models, and prompts on the Salesforce Einstein AI Platform. Salesforce provides the infrastructure within enterprise-controlled environments.
“ We may provide opportunities for you to post text, photographs, videos, or other content (collectively, “Content”) on the Sites, including Content you submit to an Agent. You can only post Content if you own all the rights to that Content, or if another rights holder has given y…”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
Salesforce Einstein Platform
MED⚠ CAUTIONHIGH
Customers own all AI outputs generated on the Einstein AI Platform. Salesforce does not assert IP over platform outputs.
“Using our Site does not give you ownership of any intellectual property rights to the content you access. You may not use content from our Sites unless you obtain permission from us or its owner, or unless you are otherwise permitted by law.”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
Salesforce Einstein Platform
HIGH
Salesforce Einstein Platform is an enterprise AI development and deployment environment. Salesforce does not train shared models on individual customer data. Enterprise MSA includes explicit data isolation provisions. Customer-fine-tuned models remain customer property within Salesforce org.
No citation available
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
Salesforce Einstein Platform
HIGH
Commercial use is fully permitted as an enterprise AI development and deployment platform.
No citation available
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
Salesforce Einstein Platform
MED⚠ CAUTIONHIGH
—
“ We only collect and process your Personal Data to the extent it is necessary for fulfilling these purposes and where we can rely on a legal basis for such processing as set out in our full Privacy Statement. Where legally required, we will ask you for your prior consent to proce…”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
Salesforce Einstein Platform
MEDHIGH
—
“In some cases, an account may be assigned to you by an administrator, such as your employer or educational institution. If you are using or logging into an account assigned to you by an administrator, additional terms may apply to your use of the Sites. Moreover, your administrat…”