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Your privacy
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215 verified findings across the displayed surfaces.
Not yet scored — verified corpus incomplete.
Empty Comparison Slot
Freshdesk Freddy AI carries the most permissive license terms of the set; Salesforce Einstein AI has no scored posture yet (unrated).FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · SALESFORCE EINSTEIN AI NOT YET SCORED
| RISK SURFACE | FRESHDESK FREDDY AI | SALESFORCE EINSTEIN AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
“You do not transfer ownership of your Content simply by posting or submitting it. However, by posting or submitting Content, you grant us, our agents, licensees, and assigns an irrevocable, perpetual (non-exclusive) right and permission to reproduce, encode, store, copy, transmit…”
User retains nominal ownership but grants an irrevocable, perpetual, broad license to all submitted content—including prompts submitted to AI Agents. The license survives account termination and covers derivative works, giving Salesforce extensive rights over user inputs indefinitely.
“Using our Site does not give you ownership of any intellectual property rights to the content you access. You may not use content from our Sites unless you obtain permission from us or its owner, or unless you are otherwise permitted by law.”
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
“ We process your Personal Data to develop, optimize, and improve the performance of our services ”
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
“You can find our Trademark and Copyright Usage Guidelines on this page .”
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.
“If you use certain features of our services on a mobile device, we may also collect telephony log information (like phone numbers, time and date of calls, duration of calls, SMS routing information and types of calls), device event information (such as crashes, system activity, h…”
Salesforce collects granular location and telephony data via GPS and environmental sensors, raising significant privacy concerns especially where precise location or call content could be inferred.