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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Prezi
WORKFLOW & AUTOMATION
PROMPT
Prezi explicitly states it makes no claim of ownership to User Content and obtains no rights beyond those granted in the Agreement. However, users must grant Prezi a broad worldwide, royalty-free, sublicensable, transferable license to their content. For Public User Content, this license is perpetual and covers any purpose. For Private User Content, the license persists for one year post-deletion (or two years for EEA residents as a backup; indefinitely for non-EEA residents as a backup). Users retain underlying ownership but grant extensive use rights by uploading content.
OUTPUT
Deliverables from Professional Services are licensed to the user on a non-exclusive, royalty-free, worldwide basis solely for use within their Prezi account — initially on a 60-day trial basis, then continuing until account expiration or termination if no written termination notice is issued. Users grant co-editors, invited viewers, team administrators, and organizations broad worldwide licenses to access, modify, distribute, and transmit their content (both Public and Private). Prezi retains the right to use Public User Content (excluding usernames) to train its AI models and services. No exclusive or transferable ownership of outputs is confirmed for users.
TRAINING
Prezi explicitly reserves the right to use reusable Public User Content to train its own algorithms, models, and AI products and services, including Prezi AI. Additionally, Prezi may share reusable Public User Content with third-party AI partners, who may use it for their own commercial purposes including training and improving their AI algorithms and models and conducting AI research and development. AI chat session content may be retained in anonymized or aggregated form to refine and improve Prezi's AI models. No equivalent training use is stated for Private User Content.
COMMERCIAL
Prezi may share reusable Public User Content with third-party AI partners who may use it for their own commercial purposes, including AI training and research. The license granted to Prezi for Public User Content explicitly covers promotion and marketing of Prezi products and services. Users are prohibited from using the Prezi Services for their own commercial solicitation, spamming, or advertising, and must respect third-party license restrictions (e.g., Creative Commons non-commercial licenses) when incorporating licensed assets.
109 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries highly permissive license terms; Prezi carries highly permissive license terms.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · PREZI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | PREZI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
Prezi
MED⚠ CAUTIONHIGH
Prezi explicitly states it makes no claim of ownership to User Content and obtains no rights beyond those granted in the Agreement. However, users must grant Prezi a broad worldwide, royalty-free, sublicensable, transferable license to their content. For Public User Content, this license is perpetual and covers any purpose. For Private User Content, the license persists for one year post-deletion (or two years for EEA residents as a backup; indefinitely for non-EEA residents as a backup). Users retain underlying ownership but grant extensive use rights by uploading content.
“ However, uses made of your presentation, video or other User Content, whether by Prezi or its users, are subject to the licenses that were in place at the time such use was originally made by the person or entity who originally made the use. For example, licensed uses of Public…”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
Prezi
MEDHIGH
Deliverables from Professional Services are licensed to the user on a non-exclusive, royalty-free, worldwide basis solely for use within their Prezi account — initially on a 60-day trial basis, then continuing until account expiration or termination if no written termination notice is issued. Users grant co-editors, invited viewers, team administrators, and organizations broad worldwide licenses to access, modify, distribute, and transmit their content (both Public and Private). Prezi retains the right to use Public User Content (excluding usernames) to train its AI models and services. No exclusive or transferable ownership of outputs is confirmed for users.
“ If you embed a presentation authored by Prezi within a third-party website or service – including but not limited to embedding a Prezi-authored presentation at your own website – you agree to attribute that presentation to Prezi as follows:”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
Prezi
MEDHIGH
Prezi explicitly reserves the right to use reusable Public User Content to train its own algorithms, models, and AI products and services, including Prezi AI. Additionally, Prezi may share reusable Public User Content with third-party AI partners, who may use it for their own commercial purposes including training and improving their AI algorithms and models and conducting AI research and development. AI chat session content may be retained in anonymized or aggregated form to refine and improve Prezi's AI models. No equivalent training use is stated for Private User Content.
“ Prezi may retain the content of your AI chat sessions — in anonymized or aggregated form — for the purpose of further refining, enhancing, and improving its AI models and overall Service functionality, under the same technical, organizational, and data‑protection safeguards as o…”
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
Prezi
LOW⚠ CAUTIONHIGH
Prezi may share reusable Public User Content with third-party AI partners who may use it for their own commercial purposes, including AI training and research. The license granted to Prezi for Public User Content explicitly covers promotion and marketing of Prezi products and services. Users are prohibited from using the Prezi Services for their own commercial solicitation, spamming, or advertising, and must respect third-party license restrictions (e.g., Creative Commons non-commercial licenses) when incorporating licensed assets.
“ Without Prezi’s express written permission, sell access to the Services or sell advertising, sponsorships or promotions placed on or within the Services or any User Content.”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
Prezi
MEDHIGH
—
“ You hereby acknowledge that Prezi or its payment service provider will need to store your credit card information, including but not limited to credit card number, expiration date and associated contact and transaction information, in order to process future payments (“Cardholde…”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
Prezi
MEDHIGH
—
“ Business Accounts. If you sign up for a Prezi Public Account or a Paid Prezi Account with an e-mail address using a domain owned by an organization (“Organization”) then, depending on your country of habitual residence and the agreement entered into between us and the Organiza…”