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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
219 verified findings across the displayed surfaces.
Prezi
WORKFLOW & AUTOMATION
PROMPT
Prezi explicitly states it makes no claim of ownership to User Content and obtains no rights beyond those granted in the Agreement. However, users must grant Prezi a broad worldwide, royalty-free, sublicensable, transferable license to their content. For Public User Content, this license is perpetual and covers any purpose. For Private User Content, the license persists for one year post-deletion (or two years for EEA residents as a backup; indefinitely for non-EEA residents as a backup). Users retain underlying ownership but grant extensive use rights by uploading content.
OUTPUT
Deliverables from Professional Services are licensed to the user on a non-exclusive, royalty-free, worldwide basis solely for use within their Prezi account — initially on a 60-day trial basis, then continuing until account expiration or termination if no written termination notice is issued. Users grant co-editors, invited viewers, team administrators, and organizations broad worldwide licenses to access, modify, distribute, and transmit their content (both Public and Private). Prezi retains the right to use Public User Content (excluding usernames) to train its AI models and services. No exclusive or transferable ownership of outputs is confirmed for users.
TRAINING
Prezi explicitly reserves the right to use reusable Public User Content to train its own algorithms, models, and AI products and services, including Prezi AI. Additionally, Prezi may share reusable Public User Content with third-party AI partners, who may use it for their own commercial purposes including training and improving their AI algorithms and models and conducting AI research and development. AI chat session content may be retained in anonymized or aggregated form to refine and improve Prezi's AI models. No equivalent training use is stated for Private User Content.
COMMERCIAL
Prezi may share reusable Public User Content with third-party AI partners who may use it for their own commercial purposes, including AI training and research. The license granted to Prezi for Public User Content explicitly covers promotion and marketing of Prezi products and services. Users are prohibited from using the Prezi Services for their own commercial solicitation, spamming, or advertising, and must respect third-party license restrictions (e.g., Creative Commons non-commercial licenses) when incorporating licensed assets.
402 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries highly permissive license terms; Prezi carries highly permissive license terms.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · PREZI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | PREZI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
Prezi
MED⚠ CAUTIONHIGH
Prezi explicitly states it makes no claim of ownership to User Content and obtains no rights beyond those granted in the Agreement. However, users must grant Prezi a broad worldwide, royalty-free, sublicensable, transferable license to their content. For Public User Content, this license is perpetual and covers any purpose. For Private User Content, the license persists for one year post-deletion (or two years for EEA residents as a backup; indefinitely for non-EEA residents as a backup). Users retain underlying ownership but grant extensive use rights by uploading content.
“ Except as expressly provided in this Agreement, including our Trademark and Brand Usage Policy, or otherwise permitted by law, no Prezi Content may be used, copied, reproduced, communicated to the public, modified, republished, uploaded, posted, publicly displayed, publicly perf…”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
MEDHIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
“ 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, de…”
Prezi
MED⚠ CAUTIONHIGH
Deliverables from Professional Services are licensed to the user on a non-exclusive, royalty-free, worldwide basis solely for use within their Prezi account — initially on a 60-day trial basis, then continuing until account expiration or termination if no written termination notice is issued. Users grant co-editors, invited viewers, team administrators, and organizations broad worldwide licenses to access, modify, distribute, and transmit their content (both Public and Private). Prezi retains the right to use Public User Content (excluding usernames) to train its AI models and services. No exclusive or transferable ownership of outputs is confirmed for users.
“ While you may be able to create Private User Content during the Trial Period, Prezi reserves the right to designate such Private User Content as Public User Content after the conclusion of the Trial Period if you do not convert your free trial into a paid Prezi account.”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
Prezi
HIGH⚠ CAUTIONHIGH
Prezi explicitly reserves the right to use reusable Public User Content to train its own algorithms, models, and AI products and services, including Prezi AI. Additionally, Prezi may share reusable Public User Content with third-party AI partners, who may use it for their own commercial purposes including training and improving their AI algorithms and models and conducting AI research and development. AI chat session content may be retained in anonymized or aggregated form to refine and improve Prezi's AI models. No equivalent training use is stated for Private User Content.
“Re-useable Public User Content. If your content is designated as Public User Content, you may choose to “allow re-use” of that content (in the case of videos that are designated Public User Content, you are required to allow re-use). We may share your reusable Public User Content…”
Public User Content (and for videos, mandatorily so) may be shared with third-party AI partners for training and commercial AI R&D. Users on free/public accounts have very limited ability to opt out of this use.
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
Prezi
MED⚠ CAUTIONHIGH
Prezi may share reusable Public User Content with third-party AI partners who may use it for their own commercial purposes, including AI training and research. The license granted to Prezi for Public User Content explicitly covers promotion and marketing of Prezi products and services. Users are prohibited from using the Prezi Services for their own commercial solicitation, spamming, or advertising, and must respect third-party license restrictions (e.g., Creative Commons non-commercial licenses) when incorporating licensed assets.
“ Without Prezi’s express written permission, sell access to the Services or sell advertising, sponsorships or promotions placed on or within the Services or any User Content.”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and details of your edu…”
Freshworks collects special category data (health, medical conditions) and criminal conviction data from third-party sources including background check and credit reference agencies. This is highly sensitive data subject to stricter legal bases under GDPR Article 9 and Article 10.
Prezi
MED⚠ CAUTIONHIGH
—
“ This license ends one year after you delete your Private User Content or your account is closed (either by you or by us), except (i) to the extent that your Private User Content has been shared with others and they have not deleted it, (ii) that if you are a habitual resident of…”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.
Prezi
HIGH⚠ CAUTIONHIGH
—
“Prezi Public (free) Accounts. If you have a Prezi Public (free) account, all of the User Content you create, including all of the information within your presentations, your videos, your other content, and your username will be available to anyone who has access to the internet (…”
Free account users have all content made public by default with no general right to privacy; only users with 'specific licenses' may create private content. This represents a significant tier-based risk difference.