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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Prana
WORKFLOW & AUTOMATION
PROMPT
Customer retains intellectual property rights in Customer Data (which includes prompts). However, Customer grants Prana AI a broad non-exclusive, royalty-free, transferable, and sublicensable worldwide license to use, copy, and modify Customer Data as reasonably required to operate and provide the Services. No outright assignment of prompt ownership to Prana AI is stated, but the license grant is extensive in scope.
OUTPUT
Prana AI grants Customer a personal, non-transferable, non-sublicensable license to use Output solely for personal and non-commercial purposes. Prana AI does not warrant that Output is free from third-party intellectual property infringement. No assignment of Output ownership to Customer is stated; the license is limited and revocable. Commercial use of Output is explicitly excluded.
TRAINING
Prana AI explicitly prohibits users from using the Services or Documentation to develop, train, or improve a competitive product or service. On Prana AI's own use: the Terms state Prana AI will NOT use non-aggregated, non-deidentified Customer Data to train, fine-tune, or otherwise improve generative or machine learning models. Aggregated or deidentified data is not addressed with the same restriction, leaving a potential gap.
COMMERCIAL
Commercial use is explicitly prohibited. The license granted to users is strictly limited to personal and non-commercial use for both Service access and Output usage. Users may not assign, transfer, sell, resell, sublicense, distribute, rent, or lease the Services. The Services may not be included in service bureau or outsourcing offerings. Output is expressly disclaimed as constituting health, wellness, legal, commercial, or financial advice.
110 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries highly permissive license terms; Prana carries highly permissive license terms.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · PRANA NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | PRANA |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
Prana
MEDHIGH
Customer retains intellectual property rights in Customer Data (which includes prompts). However, Customer grants Prana AI a broad non-exclusive, royalty-free, transferable, and sublicensable worldwide license to use, copy, and modify Customer Data as reasonably required to operate and provide the Services. No outright assignment of prompt ownership to Prana AI is stated, but the license grant is extensive in scope.
“ In addition to the rights provided for in Section 5.1, except to the extent licenses are expressly granted hereunder, Customer retains Intellectual Property Rights in and to the Customer Data.”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
Prana
MEDHIGH
Prana AI grants Customer a personal, non-transferable, non-sublicensable license to use Output solely for personal and non-commercial purposes. Prana AI does not warrant that Output is free from third-party intellectual property infringement. No assignment of Output ownership to Customer is stated; the license is limited and revocable. Commercial use of Output is explicitly excluded.
“ CUSTOMER ACKNOWLEDGES AND AGREES THAT THE SERVICE IS DESIGNED SOLELY FOR INFORMATIONAL PURPOSES AND SHOULD NOT BE RELIED ON AS A DIAGNOSTIC TOOL. DESPITE ANY PROVISION IN THIS AGREEMENT TO THE CONTRARY, YOU ACKNOWLEDGE AND AGREE THAT OUTPUT PROVIDED OR GENERATED BY PRANA AI, WHE…”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
Prana
MEDHIGH
Prana AI explicitly prohibits users from using the Services or Documentation to develop, train, or improve a competitive product or service. On Prana AI's own use: the Terms state Prana AI will NOT use non-aggregated, non-deidentified Customer Data to train, fine-tune, or otherwise improve generative or machine learning models. Aggregated or deidentified data is not addressed with the same restriction, leaving a potential gap.
“ Guest Session Data: For Guest Users who do not create an account: Chat logs and symptom data are retained for 7-30 days for service delivery and quality assurance De-identified aggregate data may be retained indefinitely for AI model training”
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
Prana
MED⚠ CAUTIONHIGH
Commercial use is explicitly prohibited. The license granted to users is strictly limited to personal and non-commercial use for both Service access and Output usage. Users may not assign, transfer, sell, resell, sublicense, distribute, rent, or lease the Services. The Services may not be included in service bureau or outsourcing offerings. Output is expressly disclaimed as constituting health, wellness, legal, commercial, or financial advice.
“ Sale of your information for commercial purposes (except as required by law)”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
Prana
MED⚠ CAUTIONHIGH
—
“ Records where the patient is deceased (retained per state law, typically 3-5 additional years)”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
Prana
MEDHIGH
—
“ Upon termination or expiration, your right to access and use the Services, any and all licenses granted by Prana AI hereunder, will immediately terminate, and any amounts owed to us as of the termination date will become immediately due and payable.”