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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
163 verified findings across the displayed surfaces.
Perplexity AI
ENTERPRISE SEARCH / PRODUCTIVITY
PROMPT
Users retain ownership of their queries and uploaded content per Perplexity's Terms.
OUTPUT
Perplexity does not claim ownership of AI-generated answers. Output IP status is not explicitly addressed.
TRAINING
Privacy Policy (effective February 5, 2026) states Perplexity uses data 'to improve the Services (including our AI models).' Opt-out is explicitly available in settings. Email/calendar integration data is explicitly excluded from AI training: 'we do not use or disclose Email Service Information to create, train, improve or fine-tune AI models.'
COMMERCIAL
Commercial use governed by plan tier. API use is explicitly commercial-use-permitted.
118 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries highly permissive license terms; Perplexity AI carries highly permissive license terms.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · PERPLEXITY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | PERPLEXITY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
MEDHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“a. Ownership Rights. Customer Data is Customer’s Confidential Information. Customer and its licensors retain all rights, title, and interest in and to the Customer Data and all of Customer’s Confidential Information provided under this Agreement, and Freshworks obtains no rights…”
Perplexity AI
MEDHIGH
Users retain ownership of their queries and uploaded content per Perplexity's Terms.
“- Your input and output, such as questions, prompts and other content that you input, upload or submit to the Services, and the output that you create, and any collections or pages that you generate using the Services (“ **Service Interaction Information**”). Service Interaction…”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
Perplexity AI
HIGH
Perplexity does not claim ownership of AI-generated answers. Output IP status is not explicitly addressed.
No citation available
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech.”
Call recordings are explicitly used for training speech recognition models. Consent is required from both parties, but the scope of 'product improvement' training is broad.
Perplexity AI
LOW⚠ CAUTIONHIGH
Privacy Policy (effective February 5, 2026) states Perplexity uses data 'to improve the Services (including our AI models).' Opt-out is explicitly available in settings. Email/calendar integration data is explicitly excluded from AI training: 'we do not use or disclose Email Service Information to create, train, improve or fine-tune AI models.'
“You may also have the ability to sync your third party email account or calendar (such as Gmail and Google Calendar) with the Services. If you choose to sync these accounts, we will have access to your contacts and information from the email messages and calendar appointments in…”
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
“ c. Use Restrictions . Customer agrees not to use the Freshworks Technology: (i) to process data on behalf of any third party other than Customer’s Users and End Users; (ii) in violation of applicable laws; (iii) to store or transmit any content that infringes upon any third part…”
Perplexity AI
HIGH
Commercial use governed by plan tier. API use is explicitly commercial-use-permitted.
No citation available
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“We determine the retention period for each of the categories of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements ap…”
Retention periods are not specified; instead, a multi-factor discretionary framework is used. Data could be retained indefinitely under 'internal operational needs' or anticipated litigation grounds.
Perplexity AI
MED⚠ CAUTIONHIGH
Standard plan: personal, non-commercial use only. Enterprise terms at perplexity.ai/hub/legal/enterprise-terms-of-service. Email/calendar integration data explicitly excluded from AI model training.
“We retain your information for as long as is reasonably necessary for the purposes specified in this Privacy Policy. When determining the length of time to retain your information, we consider various criteria, including whether we need the information to continue to provide you…”
No fixed retention schedules are provided; retention is effectively open-ended tied to broad business purposes.
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
Perplexity AI
LOWHIGH
Standard plan: personal, non-commercial use only. Enterprise terms at perplexity.ai/hub/legal/enterprise-terms-of-service. Email/calendar integration data explicitly excluded from AI model training.
“ This Privacy Policy describes how Perplexity AI, Inc. (“ we ”, “ us ,” “ our ”) collects, uses and discloses information about individuals who use our websites ( www.perplexity.ai and https://labs.perplexity.ai ) to access the free version of our product or Perplexity Pro or Per…”