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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
219 verified findings across the displayed surfaces.
Perplexity AI
ENTERPRISE SEARCH / PRODUCTIVITY
PROMPT
Users retain ownership of their queries and uploaded content per Perplexity's Terms.
OUTPUT
Perplexity does not claim ownership of AI-generated answers. Output IP status is not explicitly addressed.
TRAINING
Privacy Policy (effective February 5, 2026) states Perplexity uses data 'to improve the Services (including our AI models).' Opt-out is explicitly available in settings. Email/calendar integration data is explicitly excluded from AI training: 'we do not use or disclose Email Service Information to create, train, improve or fine-tune AI models.'
COMMERCIAL
Commercial use governed by plan tier. API use is explicitly commercial-use-permitted.
245 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Perplexity AI has moderate defaults; Freshdesk Freddy AI carries the most permissive license terms of the set.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · PERPLEXITY AI ENTERPRISE TIER ACCEPTABLE
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | PERPLEXITY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
Perplexity AI
MEDMED
Users retain ownership of their queries and uploaded content per Perplexity's Terms.
“ Your input and output, such as questions, prompts and other content that you input, upload or submit to the Services, and the output that you create, and any collections or pages that you generate using the Services (“ Service Interaction Information ”). Service Interaction Info…”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
MEDHIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
“ 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, de…”
Perplexity AI
MEDMED
Perplexity does not claim ownership of AI-generated answers. Output IP status is not explicitly addressed.
“ Information we receive when you choose to link any third-party platforms to your account, such as when you sign into your account through Google or Apple (“ Third Party Platform Information ”) or when you voluntarily link one or more of your health and wellness applications (suc…”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
Perplexity AI
HIGH⚠ CAUTIONMED
Privacy Policy (effective February 5, 2026) states Perplexity uses data 'to improve the Services (including our AI models).' Opt-out is explicitly available in settings. Email/calendar integration data is explicitly excluded from AI training: 'we do not use or disclose Email Service Information to create, train, improve or fine-tune AI models.'
“In addition to the specific uses described above, we may use most of the above information to provide you with and improve the Services (including our AI models) and to maintain our business relationship, including by enhancing the safety and security of our Services (e.g., troub…”
User data — which includes 'most' categories described above (including Service Interaction Information, i.e., prompts and outputs) — may be used to improve AI models. No opt-out mechanism is described here.
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
Perplexity AI
MED⚠ CAUTIONMED
Commercial use governed by plan tier. API use is explicitly commercial-use-permitted.
“ If we become aware that we have unknowingly collected information about a child under 13 years of age or the relevant minimum age in your jurisdiction, we will make commercially reasonable efforts to delete such information. If you are the parent or guardian of a child under the…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and details of your edu…”
Freshworks collects special category data (health, medical conditions) and criminal conviction data from third-party sources including background check and credit reference agencies. This is highly sensitive data subject to stricter legal bases under GDPR Article 9 and Article 10.
Perplexity AI
HIGH⚠ CAUTIONMED
Standard plan: personal, non-commercial use only. Enterprise terms at perplexity.ai/hub/legal/enterprise-terms-of-service. Email/calendar integration data explicitly excluded from AI model training.
“To the extent the laws in your jurisdiction do not recognize the legal basis of legitimate interest or another legal basis specified above for a particular purpose, you consent to the processing of your personal information for that purpose through using the Services.”
Perplexity uses mere use of the Services as implied consent for processing where 'legitimate interests' is not recognized as a valid legal basis. This is a broad fallback consent mechanism that may not be valid under GDPR or other strict privacy regimes.
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.
Perplexity AI
MED⚠ CAUTIONMED
Standard plan: personal, non-commercial use only. Enterprise terms at perplexity.ai/hub/legal/enterprise-terms-of-service. Email/calendar integration data explicitly excluded from AI model training.
“This Privacy Policy does not cover the use of the Perplexity API or Enterprise Pro, where we act solely as a processor, and which are governed by the applicable Terms and Conditions, including the Data Processing Addendum incorporated therein, that you agree to when signing up fo…”
API and Enterprise Pro users have different (and potentially stronger) data-processor protections under a DPA, whereas free/Pro/Max users are governed by this policy which permits broader use of their data.