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Not yet scored — verified corpus incomplete.
Not yet scored — verified corpus incomplete.
Empty Comparison Slot
Freshdesk Freddy AI has no scored posture yet (unrated); Napkin AI has no scored posture yet (unrated).FOR ENTERPRISE: FRESHDESK FREDDY AI NOT YET SCORED · NAPKIN AI NOT YET SCORED
| RISK SURFACE | FRESHDESK FREDDY AI | NAPKIN AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“a. Ownership Rights. Customer Data is Customer’s Confidential Information. Customer and its licensors retain all rights, title, and interest in and to the Customer Data and all of Customer’s Confidential Information provided under this Agreement, and Freshworks obtains no rights…”
“ User-generated content , such as input text, visuals, generated text, and other content or information that you generate, transmit, or otherwise make available on the Service, as well as associated metadata.”
“For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech.”
Call recordings are explicitly used for training speech recognition models. Consent is required from both parties, but the scope of 'product improvement' training is broad.
“ 7.1.3 Where the Customer has not opted out, Napkin AI may use: (a) anonymized and aggregated interaction data, from which all personal identifiers have been removed; and (b) de-identified content data (visual and diagram content from which all personally identifiable information…”
“ c. Use Restrictions . Customer agrees not to use the Freshworks Technology: (i) to process data on behalf of any third party other than Customer’s Users and End Users; (ii) in violation of applicable laws; (iii) to store or transmit any content that infringes upon any third part…”
“We determine the retention period for each of the categories of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements ap…”
Retention periods are not specified; instead, a multi-factor discretionary framework is used. Data could be retained indefinitely under 'internal operational needs' or anticipated litigation grounds.
“ 11.4 Where fulfilment of a data return or deletion request under Section 11.2 requires manual work exceeding two (2) person-hours, Napkin AI may charge the Customer its reasonable, documented costs at then-current professional services rates, except where such charges are prohib…”