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218 verified findings across the displayed surfaces.
277 verified findings across the displayed surfaces.
Empty Comparison Slot
Freshdesk Freddy AI carries highly permissive license terms; Lovable carries highly permissive license terms.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · LOVABLE NOT RECOMMENDED
| RISK SURFACE | FRESHDESK FREDDY AI | LOVABLE |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
“ We (and our licensors) own all rights, title, and interest in and to the Services and Lovable Materials. This includes the Platform, Lovable Cloud, the AI Gateway, the Site, all underlying software, infrastructure, technology, databases, APIs, models, algorithms, interfaces, and…”
“ 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, de…”
“ misrepresent AI Output as human-generated in contexts where it could cause harm or deception;”
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
“ use the Services, AI Output, or prompts to train, develop, or improve competing AI models.”
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
“ Swiss Addendum: Adapts the SCCs to the revised Swiss FADP, naming the Swiss Federal Data Protection and Information Commissioner (FDPIC) as the competent authority.”
“personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and details of your edu…”
Freshworks collects special category data (health, medical conditions) and criminal conviction data from third-party sources including background check and credit reference agencies. This is highly sensitive data subject to stricter legal bases under GDPR Article 9 and Article 10.
“When using the AI Gateway, your inputs (e.g., prompts, queries) and related Customer Data are transmitted to these providers for processing and response generation. These transmissions occur on a pass-through basis; we do not store the raw prompts or responses unless you explicit…”
Inputs and Customer Data are passed to OpenAI, Google, and OpenRouter. Lovable disclaims control over these providers' data practices and places responsibility on users to review those policies. This creates significant exposure since those providers may use inputs for their own training or retention purposes.
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.
“ may not be combined with other promotions unless we expressly permit it.”