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218 verified findings across the displayed surfaces.
231 verified findings across the displayed surfaces.
Empty Comparison Slot
Freshdesk Freddy AI carries highly permissive license terms; Leonardo.AI carries highly permissive license terms.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · LEONARDO.AI NOT RECOMMENDED
| RISK SURFACE | FRESHDESK FREDDY AI | LEONARDO.AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
“**9.1** We own all intellectual property rights in our Services (including our Platform). This includes how our Platform looks and functions, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property, including Our Materials. You agree not…”
“ 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, de…”
“**7.2** Subject to your Consumer Law Rights, the Generated Content is provided “as is” without warranties of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title or non-infringement. We disclaim…”
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
“For Service improvement (including analytics and machine learning):** We may analyse your Content and related data in your account to improve the Service, and to train our algorithms, models, and AI products and services using machine learning to develop, improve and provide our…”
By default, user content is used for model training. Opt-out requires a paid subscription and use of the private generation mode — free-tier users have no opt-out.
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
“- our [privacy policy](https://leonardo.ai/privacy-policy) and our [data processing addendum](https://leonardo.ai/data-processing-addendum) (on our website) which each set out how we handle the Personal Data of our users and commercial customers (as applicable);”
“personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and details of your edu…”
Freshworks collects special category data (health, medical conditions) and criminal conviction data from third-party sources including background check and credit reference agencies. This is highly sensitive data subject to stricter legal bases under GDPR Article 9 and Article 10.
“**10.5** You must only disclose Personal Data to us if you have the right to do so (such as having the individual’s express consent).”
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.
“With a paid subscription, you have control over who can see your generated Content. When you use private mode, your generated Content cannot be accessed or used by other users. If private mode is turned off, your Content is considered public and can be accessed and used by other…”
Free-tier users have no privacy controls: all generated content is public by default, indexed by search engines, and accessible to other users. This is a significant tier-based privacy disparity.