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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Krisp AI
WORKFLOW & AUTOMATION
PROMPT
Users retain all ownership rights in their Content. Krisp does not claim ownership of user audio or meeting data.
OUTPUT
Users own their meeting transcripts and AI-generated summaries. Krisp does not assert ownership over meeting outputs.
TRAINING
Krisp's ToS (modified 2026-03-04) explicitly states: 'We do not monitor, or sell Your Content for any purpose.' The third-party AI model providers used by Krisp (Azure OpenAI, Anthropic, Groq, Nebius AI) are explicitly stated to not use customer data for training their models. Krisp obtains a content license 'solely for the purpose of providing and improving the Services' — a narrow service-provision scope. No evidence of Krisp training proprietary models on user content was found.
COMMERCIAL
Commercial use permitted under Business and Enterprise plans. Krisp is HIPAA-compliant for healthcare organizations.
130 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Krisp AI has moderate defaults; Freshdesk Freddy AI carries the most permissive license terms of the set.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · KRISP AI ENTERPRISE TIER ACCEPTABLE
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | KRISP AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
Krisp AI
MEDMED
Users retain all ownership rights in their Content. Krisp does not claim ownership of user audio or meeting data.
“Krisp, the Site, and its and their entire contents, features, functionality, and services (including but not limited to any and all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof, user accounts, Accounts, titles,…”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
Krisp AI
MED⚠ CAUTIONMED
Users own their meeting transcripts and AI-generated summaries. Krisp does not assert ownership over meeting outputs.
“Except as otherwise provided herein, you agree that you have no rights or title in or to any content that appears in Krisp and/or the Site, including any virtual goods or currency appearing or originating in Krisp and any other attributes associated with your access and use of Kr…”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
Krisp AI
MED⚠ CAUTIONMED
Krisp's ToS (modified 2026-03-04) explicitly states: 'We do not monitor, or sell Your Content for any purpose.' The third-party AI model providers used by Krisp (Azure OpenAI, Anthropic, Groq, Nebius AI) are explicitly stated to not use customer data for training their models. Krisp obtains a content license 'solely for the purpose of providing and improving the Services' — a narrow service-provision scope. No evidence of Krisp training proprietary models on user content was found.
“**WHEN THE KRISP RECORDING AND MEETING NOTES FEATURES ARE ON, WE STORE SUCH AUDIO AND/OR ANY VIDEO/SCREEN RECORDINGS AND MEETING NOTES ONLY IN CONNECTION WITH PROVIDING SERVICES TO THE CUSTOMER – WE DO NOT MONITOR, SELL OR USE SUCH CONTENT FOR ANY PURPOSE AND WE DO NOT CONTROL HO…”
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
Krisp AI
MED⚠ CAUTIONMED
Commercial use permitted under Business and Enterprise plans. Krisp is HIPAA-compliant for healthcare organizations.
“You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on Krisp, except as follows: (i) your Device may temporarily store copies of such materials in RAM incidental to…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
Krisp AI
MED⚠ CAUTIONMED
Business/Enterprise tier: Krisp offers a separate Business Agreement with enhanced data protections. Pro tier: same content ownership protections as Business. The ToS distinguishes between 'Pro Plan' and standard tiers for feature access but content ownership provisions apply uniformly.
“As explained above, we do not have access to or store any voice content, except as described herein.”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
Krisp AI
MED⚠ CAUTIONMED
Business/Enterprise tier: Krisp offers a separate Business Agreement with enhanced data protections. Pro tier: same content ownership protections as Business. The ToS distinguishes between 'Pro Plan' and standard tiers for feature access but content ownership provisions apply uniformly.
“You acknowledge and accept that certain content, features, functionality, and/or services of Krisp may be unavailable to you unless you register an Account. You further acknowledge and accept that certain content, features, functionality, and/or services of Krisp may be available…”