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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Khanmigo (Khan Academy)
ENTERPRISE SEARCH / PRODUCTIVITY
PROMPT
Students retain ownership of their content. Khan Academy is a nonprofit with strong privacy commitments.
OUTPUT
Not explicitly addressed. Educational outputs are treated as learning materials.
TRAINING
Policy text not extractable from cached files. Both khanmigo_tos.txt and khanmigo_privacy.txt are large HTML SPA shells (cdn.kastatic.org) that load policy content client-side; the 291KB files contain no embedded legal text. The canonical policy pages are at khanacademy.org/about/tos and khanacademy.org/about/privacy. Known facts: Khan Academy is a 501(c)(3) nonprofit; Khanmigo is powered by GPT-4 (OpenAI); Khan Academy has stated publicly that student data is not sold or used for advertising. COPPA and FERPA compliance are organizational commitments.
COMMERCIAL
Nonprofit educational service. No commercial use of user data.
152 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries highly permissive license terms; Khanmigo (Khan Academy) carries highly permissive license terms.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · KHANMIGO (KHAN ACADEMY) NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | KHANMIGO (KHAN ACADEMY) |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
Khanmigo (Khan Academy)
MEDHIGH
Students retain ownership of their content. Khan Academy is a nonprofit with strong privacy commitments.
“The Services are owned and operated by Khan Academy. The visual interfaces, graphics, design, compilation, information, computer code (including source code or object code), software, services, content, educational videos and exercises, training materials, professional learning r…”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
Khanmigo (Khan Academy)
MEDHIGH
Not explicitly addressed. Educational outputs are treated as learning materials.
“10.3.3. User-Generated Content. You (and your authorized Users) may provide input (including summary, text, instructions, or other content you make available) to any AI-Enabled Feature (“ **Input**”) and receive output (" **Output**") generated by any AI-Enabled Feature. Input an…”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
Khanmigo (Khan Academy)
MEDHIGH
Policy text not extractable from cached files. Both khanmigo_tos.txt and khanmigo_privacy.txt are large HTML SPA shells (cdn.kastatic.org) that load policy content client-side; the 291KB files contain no embedded legal text. The canonical policy pages are at khanacademy.org/about/tos and khanacademy.org/about/privacy. Known facts: Khan Academy is a 501(c)(3) nonprofit; Khanmigo is powered by GPT-4 (OpenAI); Khan Academy has stated publicly that student data is not sold or used for advertising. COPPA and FERPA compliance are organizational commitments.
“By posting, submitting or distributing User Content on or through the Services, you hereby grant to Khan Academy a worldwide, non-exclusive, transferable, assignable, fully paid-up, sublicensable, royalty-free right and license to (a) host, transfer, display, perform, reproduce,…”
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
Khanmigo (Khan Academy)
MED⚠ CAUTIONHIGH
Nonprofit educational service. No commercial use of user data.
“● the sale of advertisements, sponsorships, or promotions placed on the Licensed Educational Content, or any part thereof, or the sale of advertisements, sponsorships, or promotions on any website or blog containing any part of the Licensed Educational Material, including without…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
Khanmigo (Khan Academy)
MED⚠ CAUTIONHIGH
Khanmigo available via Khan Academy subscription ($9/month or annual). School/district plans (Khan Academy for Schools) may have separate data processing terms under FERPA.
“Parents (not Children) can modify or delete Child User accounts, as described in our [Children’s Privacy Notice](https://www.khanacademy.org/about/privacy-policy#childrens-privacy). Parents or school users who request to modify or delete School Accounts may be directed to the Sch…”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
Khanmigo (Khan Academy)
MED⚠ CAUTIONHIGH
Khanmigo available via Khan Academy subscription ($9/month or annual). School/district plans (Khan Academy for Schools) may have separate data processing terms under FERPA.
“Access to our Services may be subject to restrictions based on the User’s age and location, and certain features are limited to specific types of Users. By selecting a specific account type or feature, you confirm that you meet any applicable eligibility criteria. You are respons…”