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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
163 verified findings across the displayed surfaces.
Khanmigo (Khan Academy)
ENTERPRISE SEARCH / PRODUCTIVITY
PROMPT
Students retain ownership of their content. Khan Academy is a nonprofit with strong privacy commitments.
OUTPUT
Not explicitly addressed. Educational outputs are treated as learning materials.
TRAINING
Policy text not extractable from cached files. Both khanmigo_tos.txt and khanmigo_privacy.txt are large HTML SPA shells (cdn.kastatic.org) that load policy content client-side; the 291KB files contain no embedded legal text. The canonical policy pages are at khanacademy.org/about/tos and khanacademy.org/about/privacy. Known facts: Khan Academy is a 501(c)(3) nonprofit; Khanmigo is powered by GPT-4 (OpenAI); Khan Academy has stated publicly that student data is not sold or used for advertising. COPPA and FERPA compliance are organizational commitments.
COMMERCIAL
Nonprofit educational service. No commercial use of user data.
208 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries highly permissive license terms; Khanmigo (Khan Academy) carries highly permissive license terms.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · KHANMIGO (KHAN ACADEMY) NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | KHANMIGO (KHAN ACADEMY) |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
MEDHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“a. Ownership Rights. Customer Data is Customer’s Confidential Information. Customer and its licensors retain all rights, title, and interest in and to the Customer Data and all of Customer’s Confidential Information provided under this Agreement, and Freshworks obtains no rights…”
Khanmigo (Khan Academy)
MEDHIGH
Students retain ownership of their content. Khan Academy is a nonprofit with strong privacy commitments.
“You acknowledge that you are solely responsible for your User Content and the consequences of posting, creating, or publishing such User Content. For clarity, AI Content is User Content. See Section 10 (Specific Account Functionality; AI-Enabled Features) for additional terms rel…”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
Khanmigo (Khan Academy)
MEDHIGH
Not explicitly addressed. Educational outputs are treated as learning materials.
“10.3.3. User-Generated Content. You (and your authorized Users) may provide input (including summary, text, instructions, or other content you make available) to any AI-Enabled Feature (“ **Input**”) and receive output (" **Output**") generated by any AI-Enabled Feature. Input an…”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech.”
Call recordings are explicitly used for training speech recognition models. Consent is required from both parties, but the scope of 'product improvement' training is broad.
Khanmigo (Khan Academy)
MEDHIGH
Policy text not extractable from cached files. Both khanmigo_tos.txt and khanmigo_privacy.txt are large HTML SPA shells (cdn.kastatic.org) that load policy content client-side; the 291KB files contain no embedded legal text. The canonical policy pages are at khanacademy.org/about/tos and khanacademy.org/about/privacy. Known facts: Khan Academy is a 501(c)(3) nonprofit; Khanmigo is powered by GPT-4 (OpenAI); Khan Academy has stated publicly that student data is not sold or used for advertising. COPPA and FERPA compliance are organizational commitments.
“By posting, submitting or distributing User Content on or through the Services, you hereby grant to Khan Academy a worldwide, non-exclusive, transferable, assignable, fully paid-up, sublicensable, royalty-free right and license to (a) host, transfer, display, perform, reproduce,…”
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
“ c. Use Restrictions . Customer agrees not to use the Freshworks Technology: (i) to process data on behalf of any third party other than Customer’s Users and End Users; (ii) in violation of applicable laws; (iii) to store or transmit any content that infringes upon any third part…”
Khanmigo (Khan Academy)
MED⚠ CAUTIONHIGH
Nonprofit educational service. No commercial use of user data.
“● the sale or rental of (1) any part of the Licensed Educational Content, (2) any derivative works based at least in part on the Licensed Educational Content, or (3) any collective work that includes any part of the Licensed Educational Content;”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“We determine the retention period for each of the categories of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements ap…”
Retention periods are not specified; instead, a multi-factor discretionary framework is used. Data could be retained indefinitely under 'internal operational needs' or anticipated litigation grounds.
Khanmigo (Khan Academy)
MED⚠ CAUTIONHIGH
Khanmigo available via Khan Academy subscription ($9/month or annual). School/district plans (Khan Academy for Schools) may have separate data processing terms under FERPA.
“Parents (not Children) can modify or delete Child User accounts, as described in our [Children’s Privacy Notice](https://www.khanacademy.org/about/privacy-policy#childrens-privacy). Parents or school users who request to modify or delete School Accounts may be directed to the Sch…”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
Khanmigo (Khan Academy)
MED⚠ CAUTIONHIGH
Khanmigo available via Khan Academy subscription ($9/month or annual). School/district plans (Khan Academy for Schools) may have separate data processing terms under FERPA.
“Access to our Services may be subject to restrictions based on the User’s age and location, and certain features are limited to specific types of Users. By selecting a specific account type or feature, you confirm that you meet any applicable eligibility criteria. You are respons…”