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218 verified findings across the displayed surfaces.
189 verified findings across the displayed surfaces.
Empty Comparison Slot
Freshdesk Freddy AI carries highly permissive license terms; Groq carries highly permissive license terms.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · GROQ NOT RECOMMENDED
| RISK SURFACE | FRESHDESK FREDDY AI | GROQ |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
“ 4.1 Website Content. You acknowledge and agree that the Websites may contain content that is protected by intellectual property rights, such as copyright, patent, trademark, trade secret, or other rights and laws. You agree not to copy, modify, or create a derivative work of, se…”
“ 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, de…”
“ 6.3 Restrictions . Customer will not, and will not allow its Authorized Users to, (a) copy, modify, or create a derivative work of the Cloud Services; (b) reverse engineer, decompile, translate, disassemble, or otherwise attempt to extract any or all of the source code of, the C…”
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
“ 15.2 Customer Indemnification Obligations . Customer will defend Groq Indemnified Parties providing the Cloud Services and indemnify them against Indemnified Liabilities in any Third-Party Legal Proceeding to the extent arising from (a) Customer Data, any Customer Application, C…”
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
“ 6.3 Restrictions . Customer will not, and will not allow its Authorized Users to, (a) copy, modify, or create a derivative work of the Cloud Services; (b) reverse engineer, decompile, translate, disassemble, or otherwise attempt to extract any or all of the source code of, the C…”
“personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and details of your edu…”
Freshworks collects special category data (health, medical conditions) and criminal conviction data from third-party sources including background check and credit reference agencies. This is highly sensitive data subject to stricter legal bases under GDPR Article 9 and Article 10.
“Data Retention”
The document lists 'Data Retention' as a section heading but the actual content of that section is not included in the provided document text. Retention periods and deletion rights cannot be assessed.
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.
“ 18.2 All prices for Resold Services will be solely determined between Customer and the reseller and all payment, billing, and invoicing terms under Customer's agreement with the reseller will prevail over this Agreement.”