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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
219 verified findings across the displayed surfaces.
GitHub Copilot
DEVELOPER / CODING
PROMPT
GitHub does not claim ownership over code inputs. Code submitted to Copilot remains the user's property.
OUTPUT
GitHub does not assert ownership over code suggestions. Users are responsible for determining the IP status of generated code.
TRAINING
GitHub Privacy Statement confirms: 'Product Development and Improvement: We use Personal Data to develop and improve our products, services, and technologies, including artificial intelligence and machine learning technologies. This includes improving features, developing new offerings, enhancing safety and security capabilities, and training models. We apply appropriate technical safeguards, including aggregation and de-identification techniques where feasible.' Affiliates including Microsoft may also receive data for 'product development and improvement (including training and improving artificial intelligence and machine learning technologies).' Individual tier: code snippets and telemetry may be used for training (opt-out in IDE settings). Business/Enterprise: training on user code is off by default, no data retention beyond session.
COMMERCIAL
Commercial use is the primary intended use case, particularly for Copilot for Business and Enterprise plans.
479 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries highly permissive license terms; GitHub Copilot carries highly permissive license terms.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · GITHUB COPILOT NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | GITHUB COPILOT |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
GitHub Copilot
HIGH⚠ CAUTIONHIGH
GitHub does not claim ownership over code inputs. Code submitted to Copilot remains the user's property.
“If you choose to give us any ideas, know-how, algorithms, code contributions, suggestions, enhancement requests, recommendations or any other feedback for our products or services (collectively, “Feedback”), you acknowledge and agree that GitHub will have a royalty-free, fully pa…”
Feedback provided during Beta Preview (which could include code, algorithms, or technical know-how) is subject to an extremely broad, irrevocable, perpetual, sublicensable, commercially exploitable license with no compensation to the user.
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
MEDHIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
“ 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, de…”
GitHub Copilot
MED⚠ CAUTIONHIGH
GitHub does not assert ownership over code suggestions. Users are responsible for determining the IP status of generated code.
“"Output" means responses and suggestions, including code or other material, generated by an AI Feature.”
Output ownership terms are referenced in Section J (AI Features, Training, and Your Data) which is not included in the provided document text. Only the definition of Output is present; the operative ownership/license clauses are absent.
T
SURFACE 03
Model Training
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
GitHub Copilot
HIGH⚠ CAUTIONHIGH
GitHub Privacy Statement confirms: 'Product Development and Improvement: We use Personal Data to develop and improve our products, services, and technologies, including artificial intelligence and machine learning technologies. This includes improving features, developing new offerings, enhancing safety and security capabilities, and training models. We apply appropriate technical safeguards, including aggregation and de-identification techniques where feasible.' Affiliates including Microsoft may also receive data for 'product development and improvement (including training and improving artificial intelligence and machine learning technologies).' Individual tier: code snippets and telemetry may be used for training (opt-out in IDE settings). Business/Enterprise: training on user code is off by default, no data retention beyond session.
“In addition, for Individual subscribers only: GitHub may use Copilot interaction data — including prompts (inputs), s uggestions (outputs), and code snippets generated during Copilot sessions — to train and improve AI models. This training helps improve code suggestions for all C…”
Individual (Free/Pro/Pro+) subscribers' prompts, outputs, and code snippets are used for AI model training by default. Opt-out is available but must be actively exercised.
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
GitHub Copilot
MED⚠ CAUTIONHIGH
Commercial use is the primary intended use case, particularly for Copilot for Business and Enterprise plans.
“It is your responsibility to assess what is appropriate for the situation and implement appropriate safeguards.”
The document places responsibility for assessing appropriateness of use entirely on the user but does not explicitly restrict or permit commercial use of outputs. No affirmative commercial use restriction or permission is stated.
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and details of your edu…”
Freshworks collects special category data (health, medical conditions) and criminal conviction data from third-party sources including background check and credit reference agencies. This is highly sensitive data subject to stricter legal bases under GDPR Article 9 and Article 10.
GitHub Copilot
HIGH⚠ CAUTIONHIGH
Individual: training on by default, opt-out available in IDE settings. Business: training off by default, no content retention. Enterprise: same as Business with additional enterprise governance and IP indemnification.
“GitHub and third parties use social media cookies to show you ads and content based on your social media profiles and activity on GitHub’s websites. This ensures that the ads and content you see on our websites and on social media will better reflect your interests. This also ena…”
Third parties can use data collected on GitHub to improve their own products on entirely separate websites, extending data use well beyond the GitHub platform context.
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.
GitHub Copilot
HIGH⚠ CAUTIONHIGH
Individual: training on by default, opt-out available in IDE settings. Business: training off by default, no content retention. Enterprise: same as Business with additional enterprise governance and IP indemnification.
“When a school or employer supplies your GitHub account, they assume the role of Data Controller for most Personal Data used in our Services. This enables them to: Manage and administer your GitHub account, including adjusting privacy settings. Access and utilize your Person…”
Users on organization-provisioned accounts have significantly reduced privacy protections — their employer or school can access content, files, and usage data and adjust privacy settings.