Turn this comparison into procurement-ready diligence
Free shows today's risk. A Stack Audit gives you a citable, verbatim-sourced PDF across your whole AI stack — and flags the moment a vendor's terms change.
Free shows today's risk. A Stack Audit gives you a citable, verbatim-sourced PDF across your whole AI stack — and flags the moment a vendor's terms change.
Your privacy
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Not yet scored — verified corpus incomplete.
Not yet scored — verified corpus incomplete.
Empty Comparison Slot
Freshdesk Freddy AI has no scored posture yet (unrated); Gamma has no scored posture yet (unrated).FOR ENTERPRISE: FRESHDESK FREDDY AI NOT YET SCORED · GAMMA NOT YET SCORED
| RISK SURFACE | FRESHDESK FREDDY AI | GAMMA |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
“You hereby grant us, a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive and fully sublicensable right (including any moral rights) and license to analyze usage patterns, performance metrics, prompts, and other data derived from Your Content to improve ou…”
Gamma takes a broad, perpetual, irrevocable, sublicensable license over prompts for analytics and improvement purposes, separate from and in addition to the AI training license. This applies to all users regardless of tier.
“The Platform, the Site, the Services, and the information and content made available on the Site and through the Services (as these terms are defined herein) are the sole property of Gamma and its licensors.”
Broad ownership assertion over all content on the platform is ambiguous as to whether it encompasses user-submitted inputs and prompts.
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
“If you are on a Team or Business plan, we do not train on Your Content. If your plan does not include privacy controls for AI training or if you do not have such privacy controls for AI training turned on, you agree that we may, and you hereby grant us, a fully paid, royalty-free…”
For users not on Team/Business plans or who have not enabled privacy controls, Gamma obtains a perpetual, irrevocable, sublicensable license to train on all user content including moral rights waiver. This is extremely broad.
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
“you shall not license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit the Services or any portion thereof, including the Site”
Prohibition on commercial exploitation of 'the Services or any portion thereof' is broad and could be read to restrict commercial use of outputs generated by the Services, though it more likely refers to the platform itself.
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.
“ No sensitive personal information. We ask that you not provide us with any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or t…”
“****9.5** No Refunds.** **THERE ARE NO REFUNDS FOR ANY PRODUCTS OR SERVICES PURCHASED ON OR THROUGH THE SERVICES AND WE ARE NOT OBLIGATED TO PROVIDE ANY CREDITS FOR PARTIALLY USED SUBSCRIPTIONS.**”