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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Gamma
CRM & CONTENT OPERATIONS
PROMPT
Users retain all rights and ownership in their content made available through Gamma's services. Gamma does not claim any ownership rights in user content.
OUTPUT
Users are solely responsible for all content they create using Gamma, including AI-generated content. Ownership of outputs is not claimed by Gamma.
TRAINING
Paid/Business plan users: Gamma does not train on customer content. Free plan users without privacy controls enabled: Gamma may use content to train, improve, and refine its models.
COMMERCIAL
Commercial use of AI-generated presentations is permitted. Users must disclose AI's role in content creation and take responsibility for accuracy and compliance.
97 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries highly permissive license terms; Gamma carries highly permissive license terms.FOR ENTERPRISE: FRESHDESK FREDDY AI NOT RECOMMENDED · GAMMA NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FRESHDESK FREDDY AI | GAMMA |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
Gamma
MEDHIGH
Users retain all rights and ownership in their content made available through Gamma's services. Gamma does not claim any ownership rights in user content.
“****2.4** Your Account.**Notwithstanding anything to the contrary herein, you acknowledge and agree that you shall have no ownership or other property interest in your Account, and you further acknowledge and agree that all rights in and to your Account are and shall forever be o…”
O
SURFACE 02
Output Ownership
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
Gamma
MED⚠ CAUTIONHIGH
Users are solely responsible for all content they create using Gamma, including AI-generated content. Ownership of outputs is not claimed by Gamma.
“****4.2** Trademarks.**Gamma and all related graphics, logos, service marks and trade names used on or in connection with any Services or in connection with the Services are the trademarks of Gamma and may not be used without permission in connection with your, or any third-party…”
T
SURFACE 03
Model Training
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
Gamma
MEDHIGH
Paid/Business plan users: Gamma does not train on customer content. Free plan users without privacy controls enabled: Gamma may use content to train, improve, and refine its models.
“****4.6** Feedback.**You agree that submission of any ideas, suggestions, documents, and/or proposals to Gamma, whether through the Site or any other **("Feedback")** is at your own risk and that Gamma has no obligations (including without limitation obligations of confidentialit…”
C
SURFACE 04
Commercial Use
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
Gamma
MED⚠ CAUTIONHIGH
Commercial use of AI-generated presentations is permitted. Users must disclose AI's role in content creation and take responsibility for accuracy and compliance.
“****1.7**Certain Restrictions.**The rights granted to you in this Agreement are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit the Services or any portion thereof…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
Gamma
MED⚠ CAUTIONHIGH
Free plan: content may be used to train Gamma's AI models. Paid/Business plans: content explicitly excluded from AI training.
“ No sensitive personal information. We ask that you not provide us with any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or t…”
$
SURFACE 06
Tier Differences
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available
Gamma
MED⚠ CAUTIONHIGH
Free plan: content may be used to train Gamma's AI models. Paid/Business plans: content explicitly excluded from AI training.
“****9.5** No Refunds.** **THERE ARE NO REFUNDS FOR ANY PRODUCTS OR SERVICES PURCHASED ON OR THROUGH THE SERVICES AND WE ARE NOT OBLIGATED TO PROVIDE ANY CREDITS FOR PARTIALLY USED SUBSCRIPTIONS.**”