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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Focal
WORKFLOW & AUTOMATION
PROMPT
Users retain nominal ownership of their submitted inputs ('Your Inputs'), but grant Focal a non-exclusive, royalty-free license to process that content for operation and maintenance of the Service. Metadata such as keywords or location data associated with content is also collected. Focal reserves the right to remove, edit, or delete any submitted content at any time without prior notice. No explicit assertion that users retain full exclusive ownership is made.
OUTPUT
Focal claims broad rights over outputs. Users are granted only monitoring rights, not exclusive ownership, over 'Your Outputs.' Focal holds a worldwide, royalty-free, transferable, sublicensable, and irrevocable (for so long as content is stored) license to access, use, reproduce, distribute, publish, modify, and otherwise process both inputs and outputs. A separate perpetual, worldwide, royalty-free, transferable, and sublicensable license is also granted specifically for model-training and improvement activities. Output ownership in any strong proprietary sense is not affirmed for users.
TRAINING
Training use is explicitly and broadly confirmed across multiple surfaces. The Privacy Policy states personal information may be used to 'train our artificial intelligence models' and that de-identified or anonymized data may be shared with third parties to train proprietary algorithms or machine learning systems. The AI Addendum separately states users acknowledge and agree that Inputs, Outputs, and all interactions with the Service may be used for training, enhancing, and improving machine learning models and algorithms. No opt-out from training use is described in the cited materials.
COMMERCIAL
Commercial use of outputs is restricted by default. Unless a user has subscribed to a plan that expressly permits it, monetizing, commercializing, or using outputs for any commercial purpose is prohibited. Downloaded or shared content is limited to personal, non-commercial use with required attribution. Reproduction, resale, or exploitation of any portion of the Application or Service requires the Owner's express prior written permission.
129 verified findings across the displayed surfaces.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Focal carries highly permissive license terms; Freshdesk Freddy AI carries highly permissive license terms.FOR ENTERPRISE: FOCAL NOT RECOMMENDED · FRESHDESK FREDDY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FOCAL | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Focal
MEDHIGH
Users retain nominal ownership of their submitted inputs ('Your Inputs'), but grant Focal a non-exclusive, royalty-free license to process that content for operation and maintenance of the Service. Metadata such as keywords or location data associated with content is also collected. Focal reserves the right to remove, edit, or delete any submitted content at any time without prior notice. No explicit assertion that users retain full exclusive ownership is made.
“ All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Application are, and remain, the exclusive property of the Owner or its licensors and are subject to the protec…”
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
O
SURFACE 02
Output Ownership
Focal
MED⚠ CAUTIONHIGH
Focal claims broad rights over outputs. Users are granted only monitoring rights, not exclusive ownership, over 'Your Outputs.' Focal holds a worldwide, royalty-free, transferable, sublicensable, and irrevocable (for so long as content is stored) license to access, use, reproduce, distribute, publish, modify, and otherwise process both inputs and outputs. A separate perpetual, worldwide, royalty-free, transferable, and sublicensable license is also granted specifically for model-training and improvement activities. Output ownership in any strong proprietary sense is not affirmed for users.
“ Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User’s property.”
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
T
SURFACE 03
Model Training
Focal
MEDHIGH
Training use is explicitly and broadly confirmed across multiple surfaces. The Privacy Policy states personal information may be used to 'train our artificial intelligence models' and that de-identified or anonymized data may be shared with third parties to train proprietary algorithms or machine learning systems. The AI Addendum separately states users acknowledge and agree that Inputs, Outputs, and all interactions with the Service may be used for training, enhancing, and improving machine learning models and algorithms. No opt-out from training use is described in the cited materials.
“ Users acknowledge and accept that by providing their own content on this Application they grant the Owner a non-exclusive, fully paid-up and royalty-free license to process such content solely for the operation and maintenance of this Application as contractually required.”
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
C
SURFACE 04
Commercial Use
Focal
MED⚠ CAUTIONHIGH
Commercial use of outputs is restricted by default. Unless a user has subscribed to a plan that expressly permits it, monetizing, commercializing, or using outputs for any commercial purpose is prohibited. Downloaded or shared content is limited to personal, non-commercial use with required attribution. Reproduction, resale, or exploitation of any portion of the Application or Service requires the Owner's express prior written permission.
“ Unless you have subscribed to a plan that expressly permits it, you agree not to monetize, commercialize, or otherwise use Your Outputs for any commercial purpose. If you intend to use Your Outputs commercially, you must be on a subscription plan that authorizes such use.”
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Focal
MED⚠ CAUTIONHIGH
—
“ The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a…”
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
$
SURFACE 06
Tier Differences
Focal
MED⚠ CAUTIONHIGH
—
“ The right of withdrawal only applies to European Consumers.”
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available