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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Floot
WORKFLOW & AUTOMATION
PROMPT
Users retain ownership of prompts as part of 'Customer Data' — the Terms state that users own all right, title, and interest in data made available through the Services, including Prompts. However, users grant Floot, Inc a nonexclusive, worldwide, royalty-free right to reproduce, display, adapt, modify, transmit, distribute, and otherwise use Customer Data (including Prompts) to maintain, provide, and improve the Services; address technical or security issues; fulfill user-directed processing; and comply with applicable law. Prompts are routed through third-party large language models, and the Terms do not restrict or clarify how those third parties handle prompt data.
OUTPUT
Outputs are explicitly included in 'Customer Data,' and users retain ownership of them. Users are responsible for reviewing Output prior to use and exercising their own business and legal judgment as to suitability. The same broad license granted over Customer Data applies to Output: Floot, Inc may reproduce, display, adapt, modify, transmit, distribute, and otherwise use Output for service maintenance, security, user-directed processing, and legal compliance. The Terms also note Output may be identical to Output provided to other customers, and no rights to other customers' Output are granted. Users receive only a limited, non-exclusive, non-transferable, non-sublicensable worldwide license to access and use the Services.
TRAINING
The Terms do not contain an explicit, affirmative statement that Floot, Inc uses Customer Data (including Prompts or Output) to train its own models. However, the broad Customer Data license — permitting Floot, Inc to 'improve the Services' — is not expressly excluded from encompassing model improvement or training activities. Users are expressly prohibited from using data mining, extraction, or scraping on the Services for machine learning or other purposes, but no reciprocal restriction on Floot, Inc is stated. Output is generated by third-party large language models, and the Terms acknowledge those models are trained on large datasets that may be of poor quality or biased; the Terms are silent on whether user data flows into third-party model training.
COMMERCIAL
Users are granted only a limited, non-exclusive, non-transferable, non-sublicensable license for internal business or personal purposes. Users are expressly prohibited from sublicensing, reselling, distributing, or making the Services available to third parties, including in a service bureau context, or from building competitive products. Community Resources shared by users carry a broader license: any Floot, Inc user who accesses such resources receives a worldwide, non-exclusive, transferable, royalty-free right to use, display, reproduce, distribute, publicly perform, and create derivative works. Third-party sales of Community Resources are explicitly excluded from Subscription terms. Floot, Inc may engage third-party service providers, including data hosting providers, in delivering the Services.
Not yet scored — verified corpus incomplete.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries the most permissive license terms of the set; Floot has no scored posture yet (unrated).FOR ENTERPRISE: FLOOT NOT YET SCORED · FRESHDESK FREDDY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | FLOOT | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Floot
UNRATED
Users retain ownership of prompts as part of 'Customer Data' — the Terms state that users own all right, title, and interest in data made available through the Services, including Prompts. However, users grant Floot, Inc a nonexclusive, worldwide, royalty-free right to reproduce, display, adapt, modify, transmit, distribute, and otherwise use Customer Data (including Prompts) to maintain, provide, and improve the Services; address technical or security issues; fulfill user-directed processing; and comply with applicable law. Prompts are routed through third-party large language models, and the Terms do not restrict or clarify how those third parties handle prompt data.
No citation available
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
O
SURFACE 02
Output Ownership
Floot
MED⚠ CAUTIONUNRATED
Outputs are explicitly included in 'Customer Data,' and users retain ownership of them. Users are responsible for reviewing Output prior to use and exercising their own business and legal judgment as to suitability. The same broad license granted over Customer Data applies to Output: Floot, Inc may reproduce, display, adapt, modify, transmit, distribute, and otherwise use Output for service maintenance, security, user-directed processing, and legal compliance. The Terms also note Output may be identical to Output provided to other customers, and no rights to other customers' Output are granted. Users receive only a limited, non-exclusive, non-transferable, non-sublicensable worldwide license to access and use the Services.
“ If your project is set to "public," then the prompts and code can be visible to other users. Your public project can also be remixed and used as a starting point for other projects. Private projects are not remixable, and their code and prompts are not visible to other users.”
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
T
SURFACE 03
Model Training
Floot
MED⚠ CAUTIONUNRATED
The Terms do not contain an explicit, affirmative statement that Floot, Inc uses Customer Data (including Prompts or Output) to train its own models. However, the broad Customer Data license — permitting Floot, Inc to 'improve the Services' — is not expressly excluded from encompassing model improvement or training activities. Users are expressly prohibited from using data mining, extraction, or scraping on the Services for machine learning or other purposes, but no reciprocal restriction on Floot, Inc is stated. Output is generated by third-party large language models, and the Terms acknowledge those models are trained on large datasets that may be of poor quality or biased; the Terms are silent on whether user data flows into third-party model training.
“ Only your chat history with the Floot AI builder may be used for AI training. No other data is used for training. See "AI Training" below.”
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
C
SURFACE 04
Commercial Use
Floot
MED⚠ CAUTIONUNRATED
Users are granted only a limited, non-exclusive, non-transferable, non-sublicensable license for internal business or personal purposes. Users are expressly prohibited from sublicensing, reselling, distributing, or making the Services available to third parties, including in a service bureau context, or from building competitive products. Community Resources shared by users carry a broader license: any Floot, Inc user who accesses such resources receives a worldwide, non-exclusive, transferable, royalty-free right to use, display, reproduce, distribute, publicly perform, and create derivative works. Third-party sales of Community Resources are explicitly excluded from Subscription terms. Floot, Inc may engage third-party service providers, including data hosting providers, in delivering the Services.
“ Except as otherwise expressly authorized in these Terms, you will not, and will ensure your employees, contractors, and other persons associated with your Floot account (“ Authorized Users ”) do not, and will not encourage or assist third parties to: (i) rent, lease, sell, distr…”
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Floot
MED⚠ CAUTIONUNRATED
—
“ Floot stores only the OAuth tokens needed to keep your Google connection active, encrypted at rest. Your Google content (emails, calendar events, Drive files) is processed transiently to serve each request and is not copied to Floot's own storage.”
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
$
SURFACE 06
Tier Differences
Floot
MEDUNRATED
—
“ You may choose to use Beta Services in its sole discretion. Notwithstanding anything to the contrary in these Terms or otherwise: (a) Beta Services may not be supported and may be changed or terminated at any time without notice; (b) Beta Services may not be as reliable or avail…”
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available