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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Distro
WORKFLOW & AUTOMATION
PROMPT
Customer retains all right, title, and interest in and to Customer Data, which encompasses inputs submitted to the Platform. Distro is explicitly prohibited from reselling or enabling direct third-party use of Customer Data without express written consent. However, Customer Data may be accessed by Distro during the Order Term to provide the Platform and Services, and both during and after the Order Term to create aggregated, anonymized, and de-identified Aggregate Data for Platform improvement and AI Tool training. Ownership of prompts as raw Customer Data remains with Customer; downstream anonymized derivatives are not addressed as Customer property.
OUTPUT
The terms do not contain an explicit, dedicated citation addressing ownership of AI-generated outputs. Distro retains all right, title, and interest in the Distro Technology, including enhancements, improvements, and derivatives. Outputs are not expressly carved out as Customer property, nor are they expressly assigned to Distro in a standalone clause. Notably, Distro is authorized to use Inputs, Outputs, and related metadata on an aggregated, anonymized, and de-identified basis to train or improve AI Tools, suggesting Distro treats outputs as usable platform data. Output ownership as a discrete topic is not directly addressed in the provided citations.
TRAINING
Distro explicitly reserves the right to use Inputs, Outputs, and related metadata — on an aggregated, anonymized, and de-identified basis — to train or improve AI Tools. Additionally, Customer expressly authorizes Distro to use Customer Data both during and after the Order Term to create Aggregate Data for Platform improvement, including AI Tool training. A limiting protection exists: Distro shall not use or enable use of Customer Data to train any AI Tool for any other customer or third party (i.e., cross-customer raw data training is prohibited). Training use is therefore permitted but scoped to anonymized/aggregated forms and Distro's own platform improvement purposes.
COMMERCIAL
Customers are prohibited from a broad range of commercial misuse of Distro Technology, including sublicensing, reselling, competitive benchmarking, building competing products, reverse engineering, scraping, and creating derivative works. Distro is correspondingly prohibited from reselling or enabling direct third-party use of Customer Data without express written consent. The Distro Technology is classified as developed entirely at private expense and provided as commercial computer software. No citations address Customer's right to commercialize outputs derived from the Platform.
Not yet scored — verified corpus incomplete.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries the most permissive license terms of the set; Distro has no scored posture yet (unrated).FOR ENTERPRISE: DISTRO NOT YET SCORED · FRESHDESK FREDDY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | DISTRO | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Distro
MEDUNRATED
Customer retains all right, title, and interest in and to Customer Data, which encompasses inputs submitted to the Platform. Distro is explicitly prohibited from reselling or enabling direct third-party use of Customer Data without express written consent. However, Customer Data may be accessed by Distro during the Order Term to provide the Platform and Services, and both during and after the Order Term to create aggregated, anonymized, and de-identified Aggregate Data for Platform improvement and AI Tool training. Ownership of prompts as raw Customer Data remains with Customer; downstream anonymized derivatives are not addressed as Customer property.
“ 9.1 Customer Warranties. Customer represents and warrants that (a) it has all rights necessary to upload and use the Customer Data with the Platform and to grant Distro all licenses to Customer Data in the Agreement without violating any third-party intellectual property, privac…”
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
O
SURFACE 02
Output Ownership
Distro
UNRATED
The terms do not contain an explicit, dedicated citation addressing ownership of AI-generated outputs. Distro retains all right, title, and interest in the Distro Technology, including enhancements, improvements, and derivatives. Outputs are not expressly carved out as Customer property, nor are they expressly assigned to Distro in a standalone clause. Notably, Distro is authorized to use Inputs, Outputs, and related metadata on an aggregated, anonymized, and de-identified basis to train or improve AI Tools, suggesting Distro treats outputs as usable platform data. Output ownership as a discrete topic is not directly addressed in the provided citations.
No citation available
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
T
SURFACE 03
Model Training
Distro
UNRATED
Distro explicitly reserves the right to use Inputs, Outputs, and related metadata — on an aggregated, anonymized, and de-identified basis — to train or improve AI Tools. Additionally, Customer expressly authorizes Distro to use Customer Data both during and after the Order Term to create Aggregate Data for Platform improvement, including AI Tool training. A limiting protection exists: Distro shall not use or enable use of Customer Data to train any AI Tool for any other customer or third party (i.e., cross-customer raw data training is prohibited). Training use is therefore permitted but scoped to anonymized/aggregated forms and Distro's own platform improvement purposes.
No citation available
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
C
SURFACE 04
Commercial Use
Distro
MED⚠ CAUTIONUNRATED
Customers are prohibited from a broad range of commercial misuse of Distro Technology, including sublicensing, reselling, competitive benchmarking, building competing products, reverse engineering, scraping, and creating derivative works. Distro is correspondingly prohibited from reselling or enabling direct third-party use of Customer Data without express written consent. The Distro Technology is classified as developed entirely at private expense and provided as commercial computer software. No citations address Customer's right to commercialize outputs derived from the Platform.
“ the same, or attempt to probe, scan or test vulnerability of the Distro Technology without the prior written consent of Distro; (f) attempt to access the Distro Technology through any unapproved interface; (g) attempt to circumvent any usage restrictions of the Distro Technology…”
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Distro
MED⚠ CAUTIONUNRATED
—
“ Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms…”
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
$
SURFACE 06
Tier Differences
Distro
MEDUNRATED
—
“ This SLA forms part of, and is incorporated into, the Agreement between Distro and the Customer identified in the applicable Order Form.”
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available