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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Dify
WORKFLOW & AUTOMATION
PROMPT
Dify's privacy policy does not explicitly address ownership of prompts or inputs submitted to AI workflows. The policy covers personal data collection but not IP rights.
OUTPUT
Dify's privacy policy is silent on ownership of AI workflow outputs. No explicit IP assignment or licensing terms for outputs are documented in publicly available policies.
TRAINING
Only aggregated/anonymized statistics collected for service performance. No explicit training on customer data.
COMMERCIAL
Dify offers a cloud and self-hosted (open source) product. Commercial use terms are not clearly specified in the publicly available privacy policy.
123 verified findings across the displayed surfaces.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
163 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Dify carries highly permissive license terms; Freshdesk Freddy AI carries highly permissive license terms.FOR ENTERPRISE: DIFY NOT RECOMMENDED · FRESHDESK FREDDY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | DIFY | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Dify
MEDHIGH
Dify's privacy policy does not explicitly address ownership of prompts or inputs submitted to AI workflows. The policy covers personal data collection but not IP rights.
“ You retain ownership of your Customer Content, including Customer Content from your accounts with Third-Party Services that are transmitted, processed, and/or stored in the Service. By transmitting, processing, and/or storing Customer Content in the Service, you hereby grant Dif…”
Freshdesk Freddy AI
MEDHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“a. Ownership Rights. Customer Data is Customer’s Confidential Information. Customer and its licensors retain all rights, title, and interest in and to the Customer Data and all of Customer’s Confidential Information provided under this Agreement, and Freshworks obtains no rights…”
O
SURFACE 02
Output Ownership
Dify
HIGH
Dify's privacy policy is silent on ownership of AI workflow outputs. No explicit IP assignment or licensing terms for outputs are documented in publicly available policies.
No citation available
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
T
SURFACE 03
Model Training
Dify
LOW⚠ CAUTIONHIGH
Only aggregated/anonymized statistics collected for service performance. No explicit training on customer data.
“ We will only use your personal information in this way to the extent you have given us consent to do so.”
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech.”
Call recordings are explicitly used for training speech recognition models. Consent is required from both parties, but the scope of 'product improvement' training is broad.
C
SURFACE 04
Commercial Use
Dify
HIGH
Dify offers a cloud and self-hosted (open source) product. Commercial use terms are not clearly specified in the publicly available privacy policy.
No citation available
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
“ c. Use Restrictions . Customer agrees not to use the Freshworks Technology: (i) to process data on behalf of any third party other than Customer’s Users and End Users; (ii) in violation of applicable laws; (iii) to store or transmit any content that infringes upon any third part…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Dify
MED⚠ CAUTIONHIGH
—
“ These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data (such as where tax authorities require us to retain it) or where it is needed for the proper performance of a contract. Under certain…”
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“We determine the retention period for each of the categories of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements ap…”
Retention periods are not specified; instead, a multi-factor discretionary framework is used. Data could be retained indefinitely under 'internal operational needs' or anticipated litigation grounds.
$
SURFACE 06
Tier Differences
Dify
LOWHIGH
—
“ 11. “Fees” mean the fees applicable to your use of the Service in accordance with the applicable package as included in our pricing notice included in the Service or on Dify’s website or, if applicable, as set forth in a Dify order form.”
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available