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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Dify
WORKFLOW & AUTOMATION
PROMPT
Dify's privacy policy does not explicitly address ownership of prompts or inputs submitted to AI workflows. The policy covers personal data collection but not IP rights.
OUTPUT
Dify's privacy policy is silent on ownership of AI workflow outputs. No explicit IP assignment or licensing terms for outputs are documented in publicly available policies.
TRAINING
Only aggregated/anonymized statistics collected for service performance. No explicit training on customer data.
COMMERCIAL
Dify offers a cloud and self-hosted (open source) product. Commercial use terms are not clearly specified in the publicly available privacy policy.
400 verified findings across the displayed surfaces.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
219 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Dify carries highly permissive license terms; Freshdesk Freddy AI carries highly permissive license terms.FOR ENTERPRISE: DIFY NOT RECOMMENDED · FRESHDESK FREDDY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | DIFY | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Dify
MED⚠ CAUTIONHIGH
Dify's privacy policy does not explicitly address ownership of prompts or inputs submitted to AI workflows. The policy covers personal data collection but not IP rights.
“ 5.1 The Service is made available on a limited access basis, and no ownership rights are conveyed to you. Notwithstanding anything to the contrary in these Terms, we and our licensors have and retain all right, title, and interest, including all intellectual property rights, in…”
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
O
SURFACE 02
Output Ownership
Dify
MEDHIGH
Dify's privacy policy is silent on ownership of AI workflow outputs. No explicit IP assignment or licensing terms for outputs are documented in publicly available policies.
“ You retain ownership of your Customer Content, including Customer Content from your accounts with Third-Party Services that are transmitted, processed, and/or stored in the Service. By transmitting, processing, and/or storing Customer Content in the Service, you hereby grant Dif…”
Freshdesk Freddy AI
MEDHIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
“ 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, de…”
T
SURFACE 03
Model Training
Dify
MED⚠ CAUTIONHIGH
Only aggregated/anonymized statistics collected for service performance. No explicit training on customer data.
“Operate, maintain and improve our internal operations, systems, Sites, and Products”
The policy does not explicitly address whether user content is used for AI/ML model training. 'Improve Products' could encompass training use, but this is not confirmed or denied.
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
C
SURFACE 04
Commercial Use
Dify
MED⚠ CAUTIONHIGH
Dify offers a cloud and self-hosted (open source) product. Commercial use terms are not clearly specified in the publicly available privacy policy.
“ 2.1.1 LangGenius (and its Affiliates, as applicable) will make the Services available to you, including those described in the applicable Services Terms 2.1.2 You may use your Dify.AI Account and the Service only (i) for lawful purposes; and (ii) in accordance with these Terms…”
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Dify
HIGH⚠ CAUTIONHIGH
—
“We use this information to reshare content created through the use of the Service. The processing is necessary for our legitimate interests (to develop our service and inform our marketing strategy).”
Information from social network interactions can be reshared by LangGenius for marketing strategy purposes under a 'legitimate interests' basis without explicit user consent.
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and details of your edu…”
Freshworks collects special category data (health, medical conditions) and criminal conviction data from third-party sources including background check and credit reference agencies. This is highly sensitive data subject to stricter legal bases under GDPR Article 9 and Article 10.
$
SURFACE 06
Tier Differences
Dify
MED⚠ CAUTIONHIGH
—
“Dify is free for students and educators.”
No terms or conditions are specified for the student/educator free tier—it is unclear whether it matches the Sandbox tier, has separate restrictions, or requires verification. Users cannot assess their rights or obligations from this statement alone.
Freshdesk Freddy AI
HIGH⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.