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303 verified findings across the displayed surfaces.
188 verified findings across the displayed surfaces.
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Cohere Coral carries highly permissive license terms; Intercom Fin AI carries highly permissive license terms.FOR ENTERPRISE: COHERE CORAL NOT RECOMMENDED · INTERCOM FIN AI NOT RECOMMENDED
| RISK SURFACE | COHERE CORAL | INTERCOM FIN AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“YOU GRANT US A NONEXCLUSIVE, WORLDWIDE, ROYALTY-FREE, IRREVOCABLE, SUBLICENSABLE, AND FULLY PAID-UP RIGHT TO ACCESS, COLLECT, USE, PROCESS, STORE, DISCLOSE AND TRANSMIT ANY DATA, INFORMATION, CONTENT, RECORDS OR FILES (“ CONTENT ”) THAT YOU LOAD, SUBMIT, TRANSMIT TO OR ENTER INTO…”
The license grant over user inputs is irrevocable, worldwide, royalty-free, and sublicensable—meaning Cohere retains these rights even if the user terminates their account. The scope is extremely broad.
“Customer, from time to time, may submit Feedback to Intercom. Intercom may freely use or exploit Feedback in connection with the Intercom Technology. Customer hereby grants to Intercom a perpetual, non-exclusive, transferable, irrevocable, worldwide, royalty-free license (with ri…”
Any content submitted as 'Feedback' is subject to an extremely broad, perpetual, irrevocable, transferable, sublicensable, royalty-free license. If inputs or prompts are characterized as Feedback, Intercom gains sweeping rights to exploit them commercially with no compensation to the Customer.
“ The Cohere Solution and all materials provided by us hereunder are made available or licensed and not “sold” to you. ”
“ 2.5. Intercom Code. The right to use the Services includes the right to deploy Intercom Code on Customer Properties in order to enable messaging, calling, chat and other functionality and to collect Customer Data for use with the Services as further described herein. Subject to…”
“Section 2.3 (Research and Model Improvement): Analyzing usage patterns and using Trial or Research User Inputs/Outputs to improve the performance and safety of our AI models. Content you submit to the Cohere Products, and outputs generated by the Cohere Products. Legitimate…”
Cohere uses Trial and Research user inputs and outputs for model training/improvement under 'legitimate interests' rather than consent, giving users limited ability to object. Paid/Enterprise users may have different treatment but this is not clarified here.
“ 3.4. Usage Data and Anonymized Data. In addition to the rights contained in Section 3.2, Customer agrees that Intercom may use certain technical and other data about Customer’s and People's use of the Services (“ Usage Data ”) and/or Customer Data, which is anonymized to re…”
“you further represent and warrant to and covenant with Cohere that you will not (and will not attempt to) directly or indirectly: disable, overly burden, impair, or otherwise interfere with servers or networks connected to the Cohere Solution (e.g., a denial of service att…”
Commercial exploitation of the Cohere Solution itself is prohibited without prior written permission, which significantly restricts resale, white-labelling, or embedding scenarios.
“ typical use projections or exceeds usage by similar-sized customers (where customer size is defined by number of seats), including, but not limited to, storage and bandwidth consumption) and/or negatively impacts the operability, integrity, or security of the Service until usage…”
“The use of cookies for this purpose may be considered a “sale” or “sharing” under California privacy law.”
Platform acknowledges its advertising cookie practices may constitute a 'sale' or 'sharing' of personal data under CCPA/CPRA.
“Customer acknowledges that following termination, it will have no further access to any Customer Data input into any Service, and that Intercom may delete any such data as may have been stored by Intercom at any time.”
Intercom may delete customer data at any time post-termination with no stated notice period or grace window, potentially resulting in unrecoverable data loss.
“EXCEPT FOR ANY SPECIFIC WARRANTIES OR CONDITIONS PROVIDED IN AN APPLICABLE SUBSCRIPTION AGREEMENT OR AS OTHERWISE REQUIRED BY APPLICABLE LAW”
Warranty and other protections may differ for users with a separate Subscription Agreement (typically paid/enterprise tiers), but the specific differences are not disclosed in this document.
“If Customer receives free access or a trial or evaluation subscription to the Service (a “ Trial Subscription "), then Customer may use the Services in accordance with the terms and conditions of this Section (and any other supplemental trial terms agreed by Customer) for a perio…”
Trial users receive zero warranty, indemnity, support, or SLA protections. Auto-conversion to paid subscription may occur without explicit re-consent. Intercom may terminate trial at any time for any reason.