Turn this comparison into procurement-ready diligence
Free shows today's risk. A Stack Audit gives you a citable, verbatim-sourced PDF across your whole AI stack — and flags the moment a vendor's terms change.
Free shows today's risk. A Stack Audit gives you a citable, verbatim-sourced PDF across your whole AI stack — and flags the moment a vendor's terms change.
Your privacy
We use first-party analytics and Google Analytics to understand traffic and improve the site (IP-derived location, device info, analytics cookies). We never sell your personal information and run no advertising trackers. You can opt out below. See our Privacy Policy and Cookie Policy.
Not yet scored — verified corpus incomplete.
Not yet scored — verified corpus incomplete.
Empty Comparison Slot
Cohere API has no scored posture yet (unrated); Intercom Fin AI has no scored posture yet (unrated).FOR ENTERPRISE: COHERE API NOT YET SCORED · INTERCOM FIN AI NOT YET SCORED
| RISK SURFACE | COHERE API | INTERCOM FIN AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“You agree that any suggestion or idea provided by you (such suggestions or ideas, “ Feedback ”) will not be treated as confidential, and nothing in these Terms of Use will restrict our right to use, profit from, disclose, publish or otherwise exploit any Feedback, without compens…”
Feedback submitted by users — which could be interpreted broadly to include prompts or suggestions provided to the platform — is subject to a perpetual, irrevocable, royalty-free worldwide license with no compensation to the user.
“Customer, from time to time, may submit Feedback to Intercom. Intercom may freely use or exploit Feedback in connection with the Intercom Technology. Customer hereby grants to Intercom a perpetual, non-exclusive, transferable, irrevocable, worldwide, royalty-free license (with ri…”
Any content submitted as 'Feedback' is subject to an extremely broad, perpetual, irrevocable, transferable, sublicensable, royalty-free license. If inputs or prompts are characterized as Feedback, Intercom gains sweeping rights to exploit them commercially with no compensation to the Customer.
“ publish, market, advertise or in any way distribute the Content;”
“ 2.5. Intercom Code. The right to use the Services includes the right to deploy Intercom Code on Customer Properties in order to enable messaging, calling, chat and other functionality and to collect Customer Data for use with the Services as further described herein. Subject to…”
“For Trial Users and Researchers (i.e. users interacting with Cohere Products on research-specific platforms like Hugging Face, Cohere Labs grantee users, or users demoing Cohere Products under a free trial account), we collect content you submit to the Cohere Products, and output…”
Trial Users and Researchers have their inputs and outputs used for model training and R&D by default, with no explicit opt-out described in this section.
“ 3.4. Usage Data and Anonymized Data. In addition to the rights contained in Section 3.2, Customer agrees that Intercom may use certain technical and other data about Customer’s and People's use of the Services (“ Usage Data ”) and/or Customer Data, which is anonymized to re…”
“ attempt to gain unauthorized access to the Cohere Solution, or bypass any measures we may use to prevent or restrict access to the Cohere Solution, attempt to circumvent the intended features, functionality or limitations of the Cohere Solution, or otherwise use, copy, distribut…”
“ typical use projections or exceeds usage by similar-sized customers (where customer size is defined by number of seats), including, but not limited to, storage and bandwidth consumption) and/or negatively impacts the operability, integrity, or security of the Service until usage…”
“Safeguards, Retention and Privacy Governance”
The document references a 'Safeguards, Retention and Privacy Governance' section but does not provide its content in the supplied text. Retention periods and deletion rights cannot be assessed from this excerpt.
“Customer acknowledges that following termination, it will have no further access to any Customer Data input into any Service, and that Intercom may delete any such data as may have been stored by Intercom at any time.”
Intercom may delete customer data at any time post-termination with no stated notice period or grace window, potentially resulting in unrecoverable data loss.
“Section 2.3 (Research and Model Improvement): Analyzing usage patterns and using Trial or Research User Inputs/Outputs to improve the performance and safety of our AI models.”
Model training use of inputs/outputs is explicitly scoped to 'Trial or Research Users', implying paid or enterprise users may not have their data used for training. However, this distinction is not clearly defined elsewhere in the extracted text, creating ambiguity about which tier a given user falls into.
“If Customer receives free access or a trial or evaluation subscription to the Service (a “ Trial Subscription "), then Customer may use the Services in accordance with the terms and conditions of this Section (and any other supplemental trial terms agreed by Customer) for a perio…”
Trial users receive zero warranty, indemnity, support, or SLA protections. Auto-conversion to paid subscription may occur without explicit re-consent. Intercom may terminate trial at any time for any reason.