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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Cohere API
DEVELOPER / CODING
PROMPT
Same as Cohere Coral — irrevocable, sublicensable rights grant over all API input data. Enterprise agreements may negotiate narrower terms.
OUTPUT
Not explicitly addressed in Cohere's Terms. Consult enterprise contract for specifics.
TRAINING
API customer data used to improve Cohere Solution by default. Fine-tuning data may be shared with third parties unless restricted by enterprise agreement.
COMMERCIAL
B2B enterprise product. Commercial use is the intended purpose.
235 verified findings across the displayed surfaces.
Intercom Fin AI
CRM & CONTENT OPERATIONS
PROMPT
Intercom customers own all customer conversation data and knowledge base content. Fin AI processes this content to power customer support automation.
OUTPUT
Customers own all AI-generated support responses. Intercom does not assert IP over Fin-generated outputs.
TRAINING
Intercom grants itself a broad license to use Customer Data to 'provide and improve' Services, and may use Anonymized Data indefinitely for service improvement. The privacy policy broadly permits AI/ML including generative AI for processing personal information. No explicit prohibition on training Fin AI on anonymized conversation data. Customers should review the Data Processing Agreement for specific AI data handling commitments.
COMMERCIAL
Commercial use is fully permitted. Intercom Fin is an enterprise customer support AI.
155 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Cohere API carries highly permissive license terms; Intercom Fin AI carries highly permissive license terms.FOR ENTERPRISE: COHERE API NOT RECOMMENDED · INTERCOM FIN AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | COHERE API | INTERCOM FIN AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Cohere API
MEDHIGH
Same as Cohere Coral — irrevocable, sublicensable rights grant over all API input data. Enterprise agreements may negotiate narrower terms.
“ All rights not expressly granted to you in these Terms of Use are reserved by Cohere.”
Intercom Fin AI
MED⚠ CAUTIONHIGH
Intercom customers own all customer conversation data and knowledge base content. Fin AI processes this content to power customer support automation.
“ 6.1. Intercom Technology. This is a subscription agreement for access to and use of the Services. Customer acknowledges that it is obtaining only a limited right to the Services and that irrespective of any use of the words “purchase", “sale” or like terms in this Agreement, no…”
O
SURFACE 02
Output Ownership
Cohere API
MED⚠ CAUTIONHIGH
Not explicitly addressed in Cohere's Terms. Consult enterprise contract for specifics.
“ publish, market, advertise or in any way distribute the Content;”
Intercom Fin AI
HIGH
Customers own all AI-generated support responses. Intercom does not assert IP over Fin-generated outputs.
No citation available
T
SURFACE 03
Model Training
Cohere API
MEDHIGH
API customer data used to improve Cohere Solution by default. Fine-tuning data may be shared with third parties unless restricted by enterprise agreement.
“ Content you submit to the Cohere Products, and outputs generated by the Cohere Products.”
Intercom Fin AI
MED⚠ CAUTIONHIGH
Intercom grants itself a broad license to use Customer Data to 'provide and improve' Services, and may use Anonymized Data indefinitely for service improvement. The privacy policy broadly permits AI/ML including generative AI for processing personal information. No explicit prohibition on training Fin AI on anonymized conversation data. Customers should review the Data Processing Agreement for specific AI data handling commitments.
“Customer agrees that Intercom may use certain technical and other data about Customer’s and People's use of the Services (“ Usage Data ”) and/or Customer Data, which is anonymized to remove any personal data of People (“ Anonymized Data ”) to analyze, improve, support and op…”
Intercom can anonymize Customer Data and use it perpetually ('during and after the term') for service improvement, including potentially model training. Intercom owns all Usage Data and Anonymized Data derived from customer interactions.
C
SURFACE 04
Commercial Use
Cohere API
MED⚠ CAUTIONHIGH
B2B enterprise product. Commercial use is the intended purpose.
“ All rights not expressly granted to you in these Terms of Use are reserved by Cohere.”
Intercom Fin AI
LOW⚠ CAUTIONHIGH
Commercial use is fully permitted. Intercom Fin is an enterprise customer support AI.
“ 2.7. General Restrictions. Customer will not (and will not permit any third party to): (a) rent, lease, provide access to or sublicense the Services to a third party; (b) use the Services to provide, or incorporate the Services into, any product or service provided to a third pa…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Cohere API
MED⚠ CAUTIONHIGH
Enterprise contracts may negotiate narrower data terms. Review MSA carefully before sharing sensitive data.
“ For security and legal reasons, however, Cohere reserves the right not to accept requests that require us to access third-party websites or services.”
Intercom Fin AI
MED⚠ CAUTIONHIGH
—
“ b) No Sensitive Personal Information. Except as otherwise expressly agreed between the Parties in writing by entering into a business associate agreement for HIPAA data, Customer specifically agrees not to use the Services to collect, store, process or transmit any Sensitive Per…”
$
SURFACE 06
Tier Differences
Cohere API
MED⚠ CAUTIONHIGH
Enterprise contracts may negotiate narrower data terms. Review MSA carefully before sharing sensitive data.
“ notwithstanding anything to the contrary hereunder, you may use the Cohere Solution only on an iPhone or iPod touch that you own or control;”
Intercom Fin AI
LOWHIGH
—
“ a) Baseline Monthly Fee . Intercom will charge Customer the monthly subscription fee in advance of each billing period. The monthly subscription fee will be based on the contracted quantity of charge-based seats purchased for the applicable service plan plus any upgrades (e.g.,…”