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293 verified findings across the displayed surfaces.
218 verified findings across the displayed surfaces.
Empty Comparison Slot
Cohere API carries highly permissive license terms; Freshdesk Freddy AI carries highly permissive license terms.FOR ENTERPRISE: COHERE API NOT RECOMMENDED · FRESHDESK FREDDY AI NOT RECOMMENDED
| RISK SURFACE | COHERE API | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
“You agree that any suggestion or idea provided by you (such suggestions or ideas, “ Feedback ”) will not be treated as confidential, and nothing in these Terms of Use will restrict our right to use, profit from, disclose, publish or otherwise exploit any Feedback, without compens…”
Feedback submitted by users — which could be interpreted broadly to include prompts or suggestions provided to the platform — is subject to a perpetual, irrevocable, royalty-free worldwide license with no compensation to the user.
“By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distri…”
Users grant Freshworks an extremely broad, perpetual, irrevocable, royalty-free license to exploit submitted content in any form with no compensation, plus a moral rights waiver. This applies to all user-submitted content on the website.
“ publish, market, advertise or in any way distribute the Content;”
“ 5. Intellectual Property Rights. You acknowledge that all text, graphics, photographs, trademarks, logos, icons, user interfaces, sounds, music, videos, artwork, software, and computer code (collectively, “ Content ”), including but not limited to the “look and feel”, layout, de…”
“For Trial Users and Researchers (i.e. users interacting with Cohere Products on research-specific platforms like Hugging Face, Cohere Labs grantee users, or users demoing Cohere Products under a free trial account), we collect content you submit to the Cohere Products, and output…”
Trial Users and Researchers have their inputs and outputs used for model training and R&D by default, with no explicit opt-out described in this section.
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns,…”
Platform relies on 'legitimate interests' (not consent) to train algorithms and develop ML products using personal data, including potentially hosted customer data. Users may not be aware their data is used for model training.
“ attempt to gain unauthorized access to the Cohere Solution, or bypass any measures we may use to prevent or restrict access to the Cohere Solution, attempt to circumvent the intended features, functionality or limitations of the Cohere Solution, or otherwise use, copy, distribut…”
“ Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the Websites or Content (in whole or in…”
“Safeguards, Retention and Privacy Governance”
The document references a 'Safeguards, Retention and Privacy Governance' section but does not provide its content in the supplied text. Retention periods and deletion rights cannot be assessed from this excerpt.
“personal data obtained from any third parties we work with in relation to our recruitment activities, including without limitation (and subject to local laws), recruitment agencies, background check providers, credit reference agencies and your referees; and details of your edu…”
Freshworks collects special category data (health, medical conditions) and criminal conviction data from third-party sources including background check and credit reference agencies. This is highly sensitive data subject to stricter legal bases under GDPR Article 9 and Article 10.
“Section 2.3 (Research and Model Improvement): Analyzing usage patterns and using Trial or Research User Inputs/Outputs to improve the performance and safety of our AI models.”
Model training use of inputs/outputs is explicitly scoped to 'Trial or Research Users', implying paid or enterprise users may not have their data used for training. However, this distinction is not clearly defined elsewhere in the extracted text, creating ambiguity about which tier a given user falls into.
“Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to…”
Free tier users receive materially worse data retention protections than paid users — no export window, no 14-day grace period, immediate permanent deletion.