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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Capy
WORKFLOW & AUTOMATION
PROMPT
You retain all rights in your Customer Content (prompts) as between you and Capy. However, you grant Capy a limited, worldwide, non-exclusive license to access, host, copy, transmit, display, transform, analyze, and otherwise process Customer Content solely as needed to operate the Services. Feedback or improvement requests you submit carry a perpetual, irrevocable, royalty-free license to Capy with no compensation. Capy may also use your name and brand assets for marketing purposes.
OUTPUT
To the extent permitted by applicable law, you own Output generated specifically for you from your Customer Content. However, Capy disclaims liability — to the maximum extent permitted by law — for indirect, consequential, or downstream damages arising from Output, including security incidents and lost profits. Output may require independent license, security, privacy, or regulatory review, and you bear full responsibility for its downstream use.
TRAINING
Capy explicitly states it does not use non-public Customer Content to train models it develops or controls unless you explicitly opt in or separately agree in writing. This opt-in requirement is stated twice in the source citations, indicating a strong policy commitment. Training use on non-public content is therefore off by default.
COMMERCIAL
The Services are described as commercial products. Paid plans, subscription tiers, credit purchases, and enterprise terms are governed by pricing pages, order forms, or related documentation. No specific restrictions on customers' commercial use of Output are cited beyond general responsibility requirements. Third-party model, infrastructure, billing, and analytics providers may be involved in service delivery.
Not yet scored — verified corpus incomplete.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
129 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Freshdesk Freddy AI carries the most permissive license terms of the set; Capy has no scored posture yet (unrated).FOR ENTERPRISE: CAPY NOT YET SCORED · FRESHDESK FREDDY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | CAPY | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Capy
MEDUNRATED
You retain all rights in your Customer Content (prompts) as between you and Capy. However, you grant Capy a limited, worldwide, non-exclusive license to access, host, copy, transmit, display, transform, analyze, and otherwise process Customer Content solely as needed to operate the Services. Feedback or improvement requests you submit carry a perpetual, irrevocable, royalty-free license to Capy with no compensation. Capy may also use your name and brand assets for marketing purposes.
“ You represent that you have all rights, permissions, notices, and consents necessary to provide Customer Content to the Services and to allow us and our subprocessors to process it under these Terms.”
Freshdesk Freddy AI
LOWHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“You further grant to us the right, but not the obligation, to pursue at law any person or entity that violates your or our rights in the User Content by a breach of these Terms.”
O
SURFACE 02
Output Ownership
Capy
MEDUNRATED
To the extent permitted by applicable law, you own Output generated specifically for you from your Customer Content. However, Capy disclaims liability — to the maximum extent permitted by law — for indirect, consequential, or downstream damages arising from Output, including security incidents and lost profits. Output may require independent license, security, privacy, or regulatory review, and you bear full responsibility for its downstream use.
“ Output may include code or suggestions that require license, security, privacy, regulatory, or business review;”
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
T
SURFACE 03
Model Training
Capy
MEDUNRATED
Capy explicitly states it does not use non-public Customer Content to train models it develops or controls unless you explicitly opt in or separately agree in writing. This opt-in requirement is stated twice in the source citations, indicating a strong policy commitment. Training use on non-public content is therefore off by default.
“ If you provide feedback, ideas, suggestions, bug reports, or improvement requests, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.”
Freshdesk Freddy AI
MEDHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“ For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech. For Freshchat, Freshworks and Freshmarkete…”
C
SURFACE 04
Commercial Use
Capy
MED⚠ CAUTIONUNRATED
The Services are described as commercial products. Paid plans, subscription tiers, credit purchases, and enterprise terms are governed by pricing pages, order forms, or related documentation. No specific restrictions on customers' commercial use of Output are cited beyond general responsibility requirements. Third-party model, infrastructure, billing, and analytics providers may be involved in service delivery.
“ You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, disassemble, extract, benchmark for publication, model-steal, scrape, circumvent, or create derivative works of the Services except as allowed by law or with our written permission.”
Freshdesk Freddy AI
HIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
No citation available
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Capy
MED⚠ CAUTIONUNRATED
—
“ de-identified or aggregated data may be retained indefinitely if it no longer identifies a person or customer.”
Freshdesk Freddy AI
MEDHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“ Subject to local laws, we may also use your personal data for the purpose of reviewing our equal opportunity profile in accordance with applicable legislation. We do not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or…”
$
SURFACE 06
Tier Differences
Capy
MED⚠ CAUTIONUNRATED
—
“ promotional, referral, partner, open-source, trial, or grant credits may be subject to additional eligibility, expiration, usage, revocation, and anti-abuse rules;”
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available