Turn this comparison into procurement-ready diligence
Free shows today's risk. A Stack Audit gives you a citable, verbatim-sourced PDF across your whole AI stack — and flags the moment a vendor's terms change.
SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
Baseten
DEVELOPER / CODING
PROMPT
—
OUTPUT
—
TRAINING
—
COMMERCIAL
—
158 verified findings across the displayed surfaces.
Freshdesk Freddy AI
CRM & CONTENT OPERATIONS
PROMPT
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
OUTPUT
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
TRAINING
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
COMMERCIAL
Commercial use is fully permitted as part of the Freshdesk customer support platform.
163 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
Baseten carries highly permissive license terms; Freshdesk Freddy AI carries highly permissive license terms.FOR ENTERPRISE: BASETEN NOT RECOMMENDED · FRESHDESK FREDDY AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | BASETEN | FRESHDESK FREDDY AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
Baseten
MED⚠ CAUTIONHIGH
—
“Customer acknowledges and agrees that the Baseten Products & Services will not be used, and is not licensed for use, in connection with any of Customer’s time-critical or mission-critical functions. Customer will not remove, alter, or obscure any proprietary notices (including co…”
Freshdesk Freddy AI
MEDHIGH
Freshworks customers own all support data, customer information, and knowledge base content. Freddy AI processes this for support automation.
“a. Ownership Rights. Customer Data is Customer’s Confidential Information. Customer and its licensors retain all rights, title, and interest in and to the Customer Data and all of Customer’s Confidential Information provided under this Agreement, and Freshworks obtains no rights…”
O
SURFACE 02
Output Ownership
Baseten
MEDHIGH
—
“ 1.6 “ Customer Model Output ” means the output of any query received by the Customer Model through the Baseten Products & Services. 1.7 “Documentation” means the technical materials provided by Baseten to Customer in hard copy or electronic form describing the use and operation…”
Freshdesk Freddy AI
HIGH
Customers own all AI-generated responses and insights. Freshworks does not assert IP over Freddy outputs.
No citation available
T
SURFACE 03
Model Training
Baseten
MEDHIGH
—
“ 5.1 License; Ownership. Customer is solely responsible for any and all obligations with respect to the accuracy, quality and legality of Customer Content. Customer will obtain all third party licenses, consents and permissions needed for Baseten to use the Customer Content to p…”
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Freshworks' ToS explicitly grants Freshworks a non-exclusive, worldwide, royalty-free right to process Customer Data solely to the extent necessary to provide, maintain, and improve the Freshworks Technology. The privacy policy separately states that usage data may be used to train algorithms and improve services, and that voice-related features may use content to train speech recognition. No specific AI training opt-out for customer data identified in enterprise ToS; improvement use is part of the standard agreement.
“For Freshcaller users only: your calls will be recorded, subject to the consent of both parties to the call, and this recording will be used for product improvement, including to train our applications to better recognize human speech.”
Call recordings are explicitly used for training speech recognition models. Consent is required from both parties, but the scope of 'product improvement' training is broad.
C
SURFACE 04
Commercial Use
Baseten
MED⚠ CAUTIONHIGH
—
“ the operation of the Baseten Products & Services or the hardware and network used to operate the Baseten Products & Services; (f) modify, copy or make derivative works based on any part of the Baseten Products & Services or Documentation; (g) access or use the Baseten Products &…”
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Commercial use is fully permitted as part of the Freshdesk customer support platform.
“ c. Use Restrictions . Customer agrees not to use the Freshworks Technology: (i) to process data on behalf of any third party other than Customer’s Users and End Users; (ii) in violation of applicable laws; (iii) to store or transmit any content that infringes upon any third part…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
Baseten
MED⚠ CAUTIONHIGH
—
“ Complete the transaction for which We collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You.”
Freshdesk Freddy AI
MED⚠ CAUTIONHIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
“We determine the retention period for each of the categories of personal information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements ap…”
Retention periods are not specified; instead, a multi-factor discretionary framework is used. Data could be retained indefinitely under 'internal operational needs' or anticipated litigation grounds.
$
SURFACE 06
Tier Differences
Baseten
HIGH
—
No citation available
Freshdesk Freddy AI
HIGH
Enterprise customers covered by separate DPA (https://www.freshworks.com/data-processing-addendum/) providing enhanced data governance. Free trial data deleted after trial end. Enterprise: Customer Data exported or deleted within 14 days of account closure (3-month max retention for operational needs).
No citation available