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SIDE-BY-SIDE · 2 OF 3
Two platforms.
Same questions.
awen
WORKFLOW & AUTOMATION
PROMPT
The AI addendum states that User Data — defined as all inputs, Brain content, files, assets, and materials provided by or on behalf of the User — remains the sole property of the User. Awen is granted only a limited licence to process User Data for the duration reasonably necessary to provide the Services and complete retention, export, backup, security, or deletion processes. No transfer of prompt ownership to Awen is described.
OUTPUT
As between the parties and subject to applicable third-party rights, the User holds all rights in Output Content generated through the Services. Awen explicitly does not represent that intellectual property rights necessarily arise in Output Content, nor that Output Content is unique, registrable, protectable, non-infringing, or free from third-party rights. The User bears sole responsibility for evaluating suitability, conducting clearance, and performing legal analysis before any use or commercial exploitation. Awen retains all rights in Awen Materials and Third-Party Materials, and the assignment of Output Content does not extend to those.
TRAINING
The AI addendum contains an explicit, categorical prohibition: Awen shall not use any Inputs, Output Content, User Data, or other Confidential Information to train, fine-tune, evaluate, develop, or improve any machine-learning models, nor for analytics, benchmarking, product improvement, or any purpose unrelated to providing the Services. Any ML processing of User Data is limited to temporary, transient processing solely to generate Output Content. Awen is also obligated to contract with third-party model providers on terms that prohibit use of User Data to train or improve generally available models, to apply transient-processing or equivalent restrictions where available, and to not knowingly route User Data to provider configurations that use customer content for model training.
COMMERCIAL
The User is granted a limited, non-exclusive, non-sublicensable, non-transferable right to access and use the Services for internal professional business purposes only, subject to payment of applicable fees and compliance with the Terms. The User is solely responsible for the commercial exploitation of Output Content, including all necessary clearance and legal analysis prior to such exploitation. The User may not license, sell, transfer, assign, distribute, outsource, or otherwise make the Services available to third parties except as expressly authorised by Awen. Commercial capacity conditions for enterprise tiers are defined in applicable Subscription Agreements or Order Forms.
171 verified findings across the displayed surfaces.
Intercom Fin AI
CRM & CONTENT OPERATIONS
PROMPT
Intercom customers own all customer conversation data and knowledge base content. Fin AI processes this content to power customer support automation.
OUTPUT
Customers own all AI-generated support responses. Intercom does not assert IP over Fin-generated outputs.
TRAINING
Intercom grants itself a broad license to use Customer Data to 'provide and improve' Services, and may use Anonymized Data indefinitely for service improvement. The privacy policy broadly permits AI/ML including generative AI for processing personal information. No explicit prohibition on training Fin AI on anonymized conversation data. Customers should review the Data Processing Agreement for specific AI data handling commitments.
COMMERCIAL
Commercial use is fully permitted. Intercom Fin is an enterprise customer support AI.
155 verified findings across the displayed surfaces.
Empty Comparison Slot
AIRIN SUMMARY
awen carries highly permissive license terms; Intercom Fin AI carries highly permissive license terms.FOR ENTERPRISE: AWEN NOT RECOMMENDED · INTERCOM FIN AI NOT RECOMMENDED
↳ Compliance surfaces · side by side
⚡ INTERACTIVE RISK COMPARISON HEATMAP
| RISK SURFACE | AWEN | INTERCOM FIN AI |
|---|---|---|
| PPrompt Ownership | ||
| OOutput Ownership | ||
| TModel Training | ||
| CCommercial Use | ||
| DData Privacy | ||
| $Tier Differences |
* Click any cell in the heatmap matrix to scroll directly to its verbatim policy citations below.
📂 Intellectual Property & Model Training
P
SURFACE 01
Prompt Ownership
awen
MED⚠ CAUTIONHIGH
The AI addendum states that User Data — defined as all inputs, Brain content, files, assets, and materials provided by or on behalf of the User — remains the sole property of the User. Awen is granted only a limited licence to process User Data for the duration reasonably necessary to provide the Services and complete retention, export, backup, security, or deletion processes. No transfer of prompt ownership to Awen is described.
“ Nothing in these Terms of Use shall transfer any ownership rights in the Solution to the User.”
Intercom Fin AI
MED⚠ CAUTIONHIGH
Intercom customers own all customer conversation data and knowledge base content. Fin AI processes this content to power customer support automation.
“ 6.1. Intercom Technology. This is a subscription agreement for access to and use of the Services. Customer acknowledges that it is obtaining only a limited right to the Services and that irrespective of any use of the words “purchase", “sale” or like terms in this Agreement, no…”
O
SURFACE 02
Output Ownership
awen
MED⚠ CAUTIONHIGH
As between the parties and subject to applicable third-party rights, the User holds all rights in Output Content generated through the Services. Awen explicitly does not represent that intellectual property rights necessarily arise in Output Content, nor that Output Content is unique, registrable, protectable, non-infringing, or free from third-party rights. The User bears sole responsibility for evaluating suitability, conducting clearance, and performing legal analysis before any use or commercial exploitation. Awen retains all rights in Awen Materials and Third-Party Materials, and the assignment of Output Content does not extend to those.
“ (c) similar or identical content generated independently for another user or existing independently of the Services.”
Intercom Fin AI
HIGH
Customers own all AI-generated support responses. Intercom does not assert IP over Fin-generated outputs.
No citation available
T
SURFACE 03
Model Training
awen
MED⚠ CAUTIONHIGH
The AI addendum contains an explicit, categorical prohibition: Awen shall not use any Inputs, Output Content, User Data, or other Confidential Information to train, fine-tune, evaluate, develop, or improve any machine-learning models, nor for analytics, benchmarking, product improvement, or any purpose unrelated to providing the Services. Any ML processing of User Data is limited to temporary, transient processing solely to generate Output Content. Awen is also obligated to contract with third-party model providers on terms that prohibit use of User Data to train or improve generally available models, to apply transient-processing or equivalent restrictions where available, and to not knowingly route User Data to provider configurations that use customer content for model training.
“ Any processing of User Data by machine-learning systems shall be limited to temporary, transient processing of Inputs solely to the extent necessary to generate Output Content for the User, and shall not result in the incorporation of User Data into shared, persistent, or deriva…”
Intercom Fin AI
MED⚠ CAUTIONHIGH
Intercom grants itself a broad license to use Customer Data to 'provide and improve' Services, and may use Anonymized Data indefinitely for service improvement. The privacy policy broadly permits AI/ML including generative AI for processing personal information. No explicit prohibition on training Fin AI on anonymized conversation data. Customers should review the Data Processing Agreement for specific AI data handling commitments.
“Customer agrees that Intercom may use certain technical and other data about Customer’s and People's use of the Services (“ Usage Data ”) and/or Customer Data, which is anonymized to remove any personal data of People (“ Anonymized Data ”) to analyze, improve, support and op…”
Intercom can anonymize Customer Data and use it perpetually ('during and after the term') for service improvement, including potentially model training. Intercom owns all Usage Data and Anonymized Data derived from customer interactions.
C
SURFACE 04
Commercial Use
awen
MED⚠ CAUTIONHIGH
The User is granted a limited, non-exclusive, non-sublicensable, non-transferable right to access and use the Services for internal professional business purposes only, subject to payment of applicable fees and compliance with the Terms. The User is solely responsible for the commercial exploitation of Output Content, including all necessary clearance and legal analysis prior to such exploitation. The User may not license, sell, transfer, assign, distribute, outsource, or otherwise make the Services available to third parties except as expressly authorised by Awen. Commercial capacity conditions for enterprise tiers are defined in applicable Subscription Agreements or Order Forms.
“ (c) Top-Ups are non-refundable once purchased.”
Intercom Fin AI
LOW⚠ CAUTIONHIGH
Commercial use is fully permitted. Intercom Fin is an enterprise customer support AI.
“ 2.7. General Restrictions. Customer will not (and will not permit any third party to): (a) rent, lease, provide access to or sublicense the Services to a third party; (b) use the Services to provide, or incorporate the Services into, any product or service provided to a third pa…”
📂 Data Privacy & Governance
D
SURFACE 05
Data Privacy
awen
MED⚠ CAUTIONHIGH
—
“ This licence continues only for the duration reasonably necessary to provide the Services and complete any applicable retention, export, backup, security, or deletion process.”
Intercom Fin AI
MED⚠ CAUTIONHIGH
—
“ b) No Sensitive Personal Information. Except as otherwise expressly agreed between the Parties in writing by entering into a business associate agreement for HIPAA data, Customer specifically agrees not to use the Services to collect, store, process or transmit any Sensitive Per…”
$
SURFACE 06
Tier Differences
awen
MEDHIGH
—
“ Users shall have access within their account interface to usage-related information, including where applicable:”
Intercom Fin AI
LOWHIGH
—
“ a) Baseline Monthly Fee . Intercom will charge Customer the monthly subscription fee in advance of each billing period. The monthly subscription fee will be based on the contracted quantity of charge-based seats purchased for the applicable service plan plus any upgrades (e.g.,…”